Shayne Floyd Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Oversee and manage multiple departments in tandem; Inside Sales, Warehouse, Shipping & Receiving, Quality Control
• Manage key customer accounts especially in relation to all account inquiries, custom technical requests and rush inquires
• Field customer escalations in office and on site
• Liaison with internal and external partners, i.e., purchasing, transportation, machining, accounting, technical sales & vendors
• Participate in review of branch’s quarterly and annual metrics to determine deficiencies, opportunities for improvement and improve internal processes
• Facilitate team meetings and the distribution of advisories and policies from upper management

Calgary, Alberta, Canada

• Responsible for the answering and managing of calls/orders from external and internal customers
• Placing sourcing requests and inquires with vendors directly
• Action stock check inquiries
• Enter daily receiving paperwork and release back orders
• Explore potential new opportunities and pass off to the Outside Sales team
• Provide technical support for customers over the phone and at the back counter when necessary

Calgary, Alberta, Canada

• Responsible for the picking and shipping of all orders to and from the warehouse
• Manage the back sales counter and work with customers to measure and match-up samples
• Ensure high level of accuracy of orders shipping to customers
• Responsible for ongoing rolling inventory
• Enter and track all NCDRs (non-conformance) against vendors and other branches

Calgary, Alberta, Canada

• Responsible for providing a high-quality shopping experience by being knowledgeable on all brands carried as well as trends in fashion for any given season
• Required to make 80-100 calls a day leading into sales events to book appointments and drive business
• Responsible for the receiving and tagging of new inventory for a seamless and efficient transition to the sales floor. Very high attention to detail required
• Knowledgeable on the construction of very high-end garments to ensure the customer knows the best piece is to fit their lifestyle

Calgary, Alberta, Canada

• Required to know all the specifications on all vehicles in stock including used, off brand models
• Required to make cold calls leading into sales events to book appointments and drive busines
• Entrusted with booking appointments with high value customers over the phone, very high call quality displayed in every call
• Required to take customers on test drives and to show off the features of all vehicles on the lot to ensure the customer is buying what best suits them
• Responsible for assisting in vehicle appraisals on trade ins

Haida Gwaii, British Columbia, Canada

• Required to complete dinner & lunch prep and assist the head chef with any other prep required
• Duties included cooking and plating fine dining meals for a dining room of 50+ people with a high level of accuracy and attention to detail within a high stress environment
• Unloading of helicopter and stocking of storeroom weekly as well as organizing and keeping said storeroom clean and accessible
• Backup to Sous-Chef, covering position 2 days a week for dinner service

Calgary, Alberta, Canada

• Lead a team of 8 agents who managed hospital customer service for Western Canada.
• First point of escalation with customer driven complaints
• Scheduling and performance management of agents
• Facilitated training for new hires and agents transitioning departments
• Conducted interviews for potential new employees
• Reported metrics to Head Office on a monthly and fiscal period basis

Calgary, Alberta, Canada

• Accepting high volumes of calls from internal and external customers
• Analyzing and resolving situations quickly to eliminate customer wait time
• Troubleshooting and handling technical support for the Pharmaclik online ordering system
• Hand selected to join the Hospital Services team when transitioned from Edmonton