Shayne Karunakaran Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Provide credit counselling to CIBC clients • Worked with clients 1 on 1 to provide loans and assist them in meeting financial obligations• Lead multiple team meetings to foster communication and collaboration among team members• Conducted risk assessments and developed contingency plans to mitigate potential risks associated with clients and projects.• Trained and mentored team members on best practices and methodologies• Collaborated with senior management to align project goals with business objectives and strategic initiatives• Assist clients in finding a way to meet financial obligations • Contacting clients to negotiate payments and ensure deadlines are being met• Prepares delinquent account reports for management• Provides information to clients regarding mortgages, line of credits, loans, credit cards and other financial accounts• Communicates between various departments in CIBC to meet client requirements• Utilizes Microsoft Suites, DRS system, COINS, TSYS, ECIF, IDA, PLEXUS and Global Payments to manage client accounts• Worked as a tester for programs such as COINS, IDA and Global Payments and provided feedback to fix bugs in programs

Downtown, Toronto

• Oversees the parking of vehicles in Toronto Parking Authority lots and garages• Promotes and exemplifies Toronto Parking Authority’s Core Values• Collects fees (cash or credit card) from car park customers at a set rate, making change as necessary and maintaining a cash float• Act as a customer relations representative on behalf of the Authority• Banking Duties

Toronto, Ontario, Canada

• Managed and monitored the branch's vault assets worth up to 500K by implementing strict safety procedures, maintaining accurate electronic and paper records for all cash transfers, and ensuring timely opening and closing of the vault• Verified compliance with state regulations by analyzing and reviewing store reports, resulting in successful corporate audits • Placed and tracked cash orders for the branch to maintain sufficient cash supply for daily business operations• Performed daily balancing of the vault and cash boxes to maintain accurate accounting records.

7650 Markham Rd

• Interacts and communicates with customers• Works efficiently and quickly in a fast paced environment• Maintains a clean working environment for customers and employees• Performs transactions such as debit, credit and cash using a cash register• Works with computerized cash register• Cooks and prepares meals for customers in a safe and clean manner

Certificate, Full Stack Web Development

• UofT SCS Full Stack Web Development Certificate • 12-week full-time intensive program focused on preparing graduates for a career.

Advanced Diploma In International Business, Business Administration, International Business

• Acquired a comprehensive understanding of global business practices and cultural nuances through coursework and international case.

O.S.S.D. ; French Bilingual Cetified, Business Administration, Management And Operations

Activities and Societies: Rugby Team, Soccer Team, WISA, TSA• French immersion program • French certificate of bilinguals