As National Accounts Manager I was responsible for managing O’Brien’s® more strategic, complex and larger revenue key insurance customers. My responsibilities were to oversee service strategy, analyse and develop integrated client solutions to meet our client’s strategic needs and build & maintain strong key account relationships by providing business value.

Lead Project Manager of a National Technical Sales Team transformation project.

Over 15 years of Account & Facilities Management experience enabled me to assist O'Brien's® B2B clients with any glazing and window film solution. I focused on supporting our key accounts across all segments to reduce their likelihood of breakage, theft and vandalism, whilst supporting their safety, environmental and budgetary goals.About O'Brien®:O’Brien® Glass is Australia’s largest company owned glazing network, and we are in the ideal position to provide our clients with a first class full service offering both locally and nationally. With 150+ highly skilled, full-time glaziers nationally, we can ensure quick and convenient response to meet your requirements, without compromising on quality and workmanship.As well as re-glazing, O'Brien® can offer a range of other services including:• Glass Partitions • Shopfronts • Safety and Security Film• Doors & Windows • Counter Tops • Energy-Saving film• Balustrades • Shower Screens • Anti-Graffiti (Sacrificial) film• Mirrors & Shelving • Splashbacks • Pool Fencing Any glass, any time, anywhere.13 16 16obrienglass.com.au

Topfive Designs is a small private Australian owned and operated business that provides website development and photographic services to the SMB sector. Key responsibilities: • Market analysis and investigation to identify new business opportunities• Pipeline planning and implementation to track new business development activities• Creation of new opportunities in the small-medium private business sector• Development of existing relationships via new service opportunities• Represent organisation at networking functions and events

Verified is an industry leader in systems for the capture, validation and reporting of field data. In my role I was responsible for growing, driving and coordinating the Verified service & product offerings to new and existing customers. Major Duties & Key Responsibilities:• To provide support to the General Manager and collaborate on customer acquisition & retention strategies• Responsible for managing customer contract renewals, account management and canvassing new business opportunities • To deal with customer enquiries & problems in a timely & professional manner• Team with the General Manager in the targeting, contacting, presentation & follow up to potential clients• Manage the Verified database communication on a planned & frequent basis. This includes the newsletter, all publications and advertising • Provide sales & marketing support to the General Manager• Present to potential customers and negotiate renewal contracts• Liaise and work with the IT & Knowledge function on service and product developments and then communicate them to customers• Have overall responsibility for the operation of the business in the absence of the General Manager• Oversee the daily delivery of business services to customers• Responsible for ensuring that the business’ sales administration systems and functions operate efficiently and accurately and are delivered in a timely manner• Monitor progress, undertake analysis and necessary action to ensure goals and objectives are met• Represent Verified to third party organisations and events. This includes the organisation, coordination and representation of Verified at trade shows

Officeworks is Australia's largest supplier of office and stationery products. As part of the larger Wesfarmers group, Officeworks has an extensive national footprint approaching 140 retail stores.Key responsibilities:• Conduct site visits to each of the 70+ stores in my region for purposes of project management, condition reporting and lessor meetings• Management and communication of lease obligations• Provide support to the National Facilities and Procurement Manager in tender negotiations, lessor communications and day-to-day maintenance operations• Management of multiple preventative maintenance service contracts• Represent the organisation at conventions and information sessionsAchievements:• Received company award for essential services research and staff training• Completion of condition report project in the company's largest region

Key responsibilities:• Delivered duties in acting capacity whilst working together with leadership team to develop revised management structure• Strategic and operational management of the facilities division• Coordinated procurement and delivery of national service contracts• Management of department budget & monthly accrual reports• Administration of OH&S policy and procedures• Office, staff and contractor managementAchievements:• Reduced budgeted costs through provision of national service contracts• Continued hands-on delivery of projects whilst managing multiple national service contracts

Key responsibilities:• Daily store maintenance duties including management of reactive works contract, work order administration and store management communications• Review and action risk assessment outcomes compiled by the store management team• Coordinate and approve quotations for minor works and projects• Approve and process invoices• Respond to all correspondence from Local Government bodies• Ensure adherence to all State essential service regulations and requirementsAchievements:• Implementation of the company's largest ever national OH&S project• Received two internal awards for safety and project management• Appointed to permanent position following 3 month contract role

OSSA Services Pty Ltd is a leading national provider of building maintenance services.• Management of reactive maintenance for a portfolio of national clients and ensuring all aspects were supplied in accordance with client guidelines and relevant Australian Standards.• Assist the design, implementation and management of a specialised contractor resource application.• Management of the supply of quotes and tenders for the replacement and upgrade of client's assets and services.• Daily account management and invoice processing. • Regularly entertain major clients outside of working hours• Prepare project management plans, client-specific reports and hand-over documents.