Shayne Campbell Email & Phone Number

Anderson, Indiana, US

• Second level contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting.
• Aid in tracking and organizing equipment and accessories in inventory.
• Responsible for answering queries and addressing system and user issues in timely and professional manner.
• On-call rotation.
• Troubleshoot problems with software, hardware, user profiles, networking, phones, printers and working with external support
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise

• Deskside IT and facilities maintenance support for all off campus clinics
• SDWAN site spin up, setup, and troubleshooting
• Front line customer support
• Front end and back end system troubleshooting
• Break-fix
• Software installation

Huntsville, Alabama, US

• Manage network equipment, server infrastructure and mobile equipment from an on-premise and cloud service environment.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Coordinate purchasing of equipment and software ensuring compliance with purchasing policies and procedures.
• Assist and support network and communications implementations for all corporate departments and branch offices to include needs assessment, price quotes, design, negotiation and management of vendors, outsourcers and.
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, etc.
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.

Troy, Michigan, US

Tier 1 iOS advisors are responsible for handling technical-support questions for Apple customers and partners. It is recommended that the candidate be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer. The.

Huntsville, AL, US

• Review customer account to verify customer's information and level of support services.
• Provide customer support troubleshooting, answer questions and provide instruction for end users via telephone, email and remote access.
• Communicate and resolve issues in a clear, concise, timely, and professional manner.
• Research issues when answers are not readily available with the use of provided tools and search engines to make appropriate recommendations to customers.
• Utilize ticketing software to accurately record the details of each call or issue worked.
• Properly follow all escalation procedures according to documented procedures and service level agreement.

The Personal Computer Technician is responsible for desk side IT support to NASA employees at the Marshall Space Flight Center in support of office moves and relocations as it relates to computer and technology equipment, to include Windows and Apple systems. The main responsibility is to disconnect computers and other equipment, move, reconnect and.

Basking Ridge, NJ, US

Responsible for servicing Federal, State and Local government agency Accounts Utilize the WFM e-mail processing system, researching and validation of agency profiles Ensure issues are resolved in a timely and accurate manner Interface with Sales, Financial Services, Implementations, Legal and Marketing teams Provide quality customer service Work as head.

Associate’S Degree, Network Engineering

High School, Gen Ed