Shayne Holmes is a Customer Service Specialist. Colleagues describe him as "It was a pleasure to work with Shayne. He has many talents that made him an excellent employee. He is respectful and hard-working and was able to get along with all personality types. He was my go-to employee when I needed something done, especially if I just needed him to "figure out" how to accomplish something and I didn't have the time to personally do it myself. It was easy to delegate to him as he was always happy to do whatever I asked him. One of the responsibilities of our team when we worked together was to clean the break room. Many of my other employees would complain about having to do something they considered menial but Shayne just jumped right in and did it, no complaining. He is excellent when dealing with customers. He understands how to deescalate a situation and can take control of the call. I appreciated this skill because he was able to resolve his own "supervisor" calls and I was able to focus on supervising the team. Shayne is good at keeping his calm and staying positive. I supervised him through many changes in the company and he always had a lighthearted, positive attitude. He was easy to manage. If there were times when he made a mistake or correction was needed, he was responsive and would listen without taking offense. He was loyal to his team and would help out his fellow employees if they needed him. He had a "team" attitude and wasn't preoccupied with personal recognition. I would absolutely hire Shayne again if I had the opportunity to work with him. " and "I have known Shayne Holmes for seven years. I was Shayne’s supervisor for 2 years at Ikano Communications where he worked in Customer Service/ Technical Support. I was very impressed by Shayne’s customer service skills and complete patience when interacting with customers. He is very business oriented and strives to come up ways to increase company revenue. He is able to easily interact with a diverse workforce and does well in a group environment. He is a natural leader and is excellent at getting full involvement from other team members to achieve the best results. He was a valuable asset to Ikano Communications and will excel at any employment endeavor in the future. "