Shayne Lemence Email & Phone Number

Roanoke, Virginia, United States

- Content Creation: Develop original, engaging, and high-quality content for different mediums, including blogs, articles, website pages, social media, and promotional materials.Craft content that aligns with the brand's voice, style guidelines, and target audience.- Research: Conduct in-depth research on industry trends, relevant topics, and target audience preferences.Ensure the accuracy and reliability of information presented in the content.- SEO Optimization: Identify and incorporate relevant keywords into content to improve search engine rankings.Create meta descriptions and title tags for web pages to enhance discoverability.- Editing and Proofreading: Review and edit content for clarity, grammar, style, and consistency.Conduct thorough proofreading to eliminate errors and improve overall quality.- Content Planning: Collaborate with marketing teams to develop content strategies aligned with organizational goals.Create and manage content calendars to ensure a consistent publishing schedule.

Cebu, Central Visayas, Philippines

- Responsible for conducting research into records and transactions, particularly those that are electronic- Monitor real time queues and identify high risk transactions within the business portfolio- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks- Identify fraudulent transactions and cancel them from further processing- Resolve customer issues within the scope of existing service level agreements- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts- Ensure confidentiality of all information collected during investigation- Determine existing fraud trends by analyzing accounts and transaction patterns- Generate suspicious activity reports and risk management reports for Managers

Cebu, Central Visayas, Philippines

- Providing timely and accurate customer feedback- Customer retention- Troubleshooting technical issues- Diagnosing and repairing faults- Resolving network issues- Speaking to customers to quickly get to the root of their problem- Talking customers through a series of actions to resolve a problem- Following up with clients to ensure the problem is resolved - Managing multiple cases at one time.- Testing and evaluating new technologies

Cebu, Central Visayas, Philippines

Cebu, Central Visayas, Philippines