Shayne Ross Email & Phone Number

United States

• Develop and manage a sales pipeline: Identify, engage, and qualify SMB and Mid-Market accounts through inbound leads and outbound prospecting efforts.
• Deliver tailored cybersecurity consulting solutions: Present and recommend security assessments, penetration testing, and risk management services to meet client needs.
• Maintain strong client relationships: Serve as the primary point of contact for account management, ensuring ongoing customer satisfaction and alignment with project… Show more
• Maintain strong client relationships: Serve as the primary point of contact for account management, ensuring ongoing customer satisfaction and alignment with project specifications.
• Coordinate project execution: Collaborate with internal teams and clients to ensure timely delivery of consulting services, adhering to customer specifications and agreed timelines.
• Proactively recommend vendor products and services: Identify opportunities for clients to enhance their cybersecurity posture by recommending relevant vendor products or additional services when appropriate.

Austin, Texas, United States

• Deployed security controls to govern student safety and a secure learning environment, ensuring compliance and mitigating risks within the school environment.
• Mitigated disciplinary incidents by 18% from the previous year through swift decision making and investigative skills.
• Safeguarded student data privacy using FERPA-compliant practices and protocols.
• Orchestrated professional development initiatives by conducting 360-degree assessments, observing instructional practices… Show more
• Orchestrated professional development initiatives by conducting 360-degree assessments, observing instructional practices, and providing targeted mentoring resulting in a 25% increase in student achievement scores.
• Oversaw full-cycle recruiting for multiple roles across various industries, including sourcing strategy, candidate pipeline management, assessing qualifications, and closing offers; skilled in evaluating, mentoring.

Tampa, Florida, United States

• Directed facility projects, implementing stringent quality controls that reduced completion timelines by 30%. Introduced physical controls to mitigate threat vectors and enhance facility security, resulting in a 20%.
• Conducted risk analysis and presented concise reports and presentations for senior management and government stakeholders.
• Administered budgets exceeding $100,000, driving cost-effectiveness through strategic resource allocation and… Show more
• Administered budgets exceeding $100,000, driving cost-effectiveness through strategic resource allocation and implementation of effective spending plans.
• Developed and reinforced robust policy frameworks for athletics, discipline and safety, ensuring regulatory compliance.
• Oversaw full-cycle recruiting for multiple roles across various industries, including sourcing strategy, candidate pipeline management, assessing qualifications, and closing offers; skilled in evaluating, mentoring.

Oakland City, Indiana

• Spearheaded a comprehensive NCAA compliance program, overseeing 8 audits and identifying 3 violations; reducing compliance risks by 70%, safeguarding the institution’s reputation.
• Cultivated a support environment for athletes and assistant coaches, resulting in over 52 school records, comprising over 75% of the program's total and reflecting leadership approach.
• Managed procurement processes and analyzed program needs, maintaining a $40,000 yearly budget and incorporating new data… Show more
• Managed procurement processes and analyzed program needs, maintaining a $40,000 yearly budget and incorporating new data analysis software through vendor negotiations Show less

Charleston, South Carolina Area

• Audited and evaluated the inventory management and distribution of technology devices to over 200 constitutes utilizing MDM.
• Configured identity access management for all devices and optimized process to effectively track and allocate resources, reducing turnaround time by 40%.
• Administered and optimized the school's network infrastructure through strategic deployment of critical updates and patches, resulting in a 25% improvement in system stability and performance.
• Negotiated… Show more
• Negotiated hardware and software orders, cultivated vendor relationships including supply chain analysis, saving $17,000 annually through strategic procurement. Show less

Charleston, South Carolina Metropolitan Area

• Planned and executed deployment of physical security systems including CCTV, access control, and intrusion detection systems.
• Conducted investigations and forensic analysis to identify security breaches and security incidents.
• Crafted and delivered security awareness and compliance training programs to upskill staff on threat identification and prevention measures reducing shrink by 40%.

Charleston, South Carolina Area

• Pioneered tech support strategies, delivering personalized assistance to customers, streamlining software user experience and issue resolution processes, leading to a 30% rise in customer satisfaction and a 15%.
• Effectively remediated complex customer system issues remotely by leveraging secure remote access protocols, FTP for file management and SQL for data manipulation.
• Surpassed company goals by developing 45+ detailed articles in six months… Show more
• Surpassed company goals by developing 45+ detailed articles in six months, enhancing the knowledge base and enabling analysts to provide better support services.
• Consistently achieved 90% satisfaction in QA evaluations and achieved a 4.6/5 rating from customers. Show less

Master Of Business Administration (Mba), Marketing

Coursework includes: Marketing Research, Global Commerce, Strategic Marketing

M.S., Sports Management And Administration

In the process of designing an online Sports Management Club for the school to further facilitate the interaction between adult online.

B.A., Management

Dean's List (4 semesters)