• Manages performance and daily operations of a team of Recruitment Coordinators and directs them to meet/exceed goals defined with clients• Develops and manages tactical sourcing and recruitment strategies, in partnership with the operations manager and client manager• Ensures successful implementation, continual operation, and success of accounts, by collaborating with different workgroups• Builds Recruitment Coordinator's competencies in administrative tasks, according to the needs of their industry/client

• Posts/Adds job needs coming from the CAM’s to the Database (Alexis) so recruiters can start sourcing for those needs.• Updates/Refreshes job needs that are currently in Alexis – to make sure that recruiters are well aware of the changes on the job they’re looking for. Doing this will also remind the recruiters that the job is still open so they’ll keep on sourcing for qualified candidates.• Deletes/Removes jobs that are filled/closed so recruiters won’t be looking for that same need and move over to the next job needs.

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verified their qualifications, availability and compensation requirements; Documented these interviews.• Set up interviews between candidates and hiring managers.• Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Helped customers with their finances to prevent financial over commitment.• Provided payment options for customers who can’t pay their current or previous bill.• Evaluated customer’s payment history whether we’ll apply credit or not.• Gave financial advice to customers regarding their accounts which are overdue and suspended.• Monitored the total debits and total credit we apply every day.• Checked on the accounts that are scheduled to be debited every week, every fortnight or every month.• Updated Payment Extension Spreadsheet, Payment Plan Spreadsheet and EOD reports.• Sent emails and letters to customers who we granted payment extension, who enrolled on a payment plan, customers who are scheduled to pay on a specific day, and customers who have overdue payments.

• Identified the customer’s concern and transferred them to the right Specialist for complex issues.• Assisted customers with basic issues like activating their mobile and wireless broadband account, topping up or reloading their prepaid account, updating contact or credit card information, paying the bill, explaining their bill and basic troubleshooting for mobile handset.

• Validated customer’s information whether they’ve been a customer before or if there’s an active service on the address that they want to set up their account.• Asked customer’s programming needs and match these with the best programming package that will also fit their budget.• Gained and took responsible for customer’s SSN and date of birth for qualification purposes.• Perused the terms and conditions of the contract and ensure that the customer fully understands.

• Provided assistance to customers who are looking an accessory to television, laptop, video camera, Blu-ray player, MP3 player and more.• Assisted customers in looking for the specific part of a product like a screw in a VCR, lens in a camera, DC in for a laptop or even motherboard.• Found replacement for obsolete parts.