Shay Phan Email & Phone Number

United States

As a dedicated behavioral therapist, I specialize in the assessment, treatment, and support of individuals facing a variety of psychological and behavioral challenges. With a deep understanding of evidence-based practices such as Cognitive Behavioral Therapy (CBT) and Applied Behavior Analysis (ABA), I work collaboratively with clients to help them achieve their personal goals and improve their quality of life.In my role, I conduct thorough assessments to identify behavioral patterns and underlying psychological factors, using this information to develop tailored treatment plans for a wide range of conditions such as anxiety, depression, autism spectrum disorders, and ADHD. While working with those of all ages - including children, adolescents, and adults, I focus on promoting positive behavior change, enhancing coping strategies, and fostering skill development in areas like communication, social interaction, and emotional regulation.

Pasadena, California, United States

As a Legal Billing Associate, I am responsible for proficiently utilizing Microsoft Excel, EPACE, the Indigent Defense Program, and other systems to facilitate billing processes for numerous clients. While managing a large client list, I also maintain a well-organized and precise record of billing activities, invoices, and client payments.

Fortuna, California, United States

As the Director of Social Services I am responsible for overseeing and directing the social services department within a skilled nursing facility. This role involves the development, implementation, and management of programs and services designed to address the emotional, social, and psychological needs of residents. It involves collaborating with an interdisciplinary team to ensure comprehensive care planning and advocating for residents' rights and well-being.

Alhambra, California, United States

As the Central Supply department manager I was responsible for the efficient management of the facility’s central supply operations, ensuring the availability, organization, and distribution of medical and non-medical supplies. This role includes overseeing inventory control, procurement processes, and compliance with regulatory standards, contributing to the overall operational effectiveness and quality of care in the skilled nursing facility.

Pasadena, California, United States

During my time working for the Law Office of Christopher C. Chaney, I effectively organized and filed client information to ensure accurate and efficient billing procedures. Additionally, I utilized billing software and systems to create and manage client claims, as well as important client information. Furthermore, I regularly communicated with attorneys, clients, and internal teams in order to resolve billing related queries and discrepancies.

Alhambra, California, United States

As a Server/Hostess at Tomomi, I provided exceptional dining experience by welcoming customers, accurately recording food and drink orders, and serving customer requests to the highest standards. I maintained a thorough understanding of the menu, daily specials, and preparation methods in order to make customer recommendations and answer questions.

Alhambra, California, United States

As a server I consistently provided excellent customer service while taking orders, serving food and beverages, and ensuring an overall positive dining experience. This role required me to be extremely attentive, possess good communication skills, and work collaboratively with other staff members. Duties included handling customer inquiries, managing special requests, accurately processing payments, adhering to food safety and sanitation standards, and training newly hired employees to become servers.

Undergraduate Certificate In Medical Billing & Coding, Health Information/Medical Records Technology/Technician, 4.0/4.0

Relevant Coursework: Medical Terminology, Anatomy & Physiology, Pathopharmacology, Health Information Process, Health, Services.

High School Diploma