Shay St Clair Email & Phone Number

Generated $3.2M in revenue through lease attainment resulting in a 94.8% occupancy level• Developed and initiated a comprehensive marketing plan for a multi-family community yielding a 5.8% increase in occupancy levels and website traffic• Headed an internal re-organization project and streamlined core efforts of inventory tracking and sensitive files to enhance security measures and reduce excessive expenditures• Implemented customer-focused and community development initiatives, including the execution of property-wide events and move-in programso Oversaw a fiscal budget of approximately $20,000 to develop events from conceptualization through execution• Maintained consistent communication with prospective clients and executed financial administrative duties, including credit checks, posting payments, and discussing community expenses• Collaborated with C-Suite executives and property management to address and mitigate resident complaints by developing strategic plans and employing resident retention programs• Led apartment tours with prospective residents and conducted prequalifying screening to determine eligibility

Tampa, Florida, United States

• Increase customer service initiatives and loyalty rewards program by 20%• Inspect repaired or newly refurbished parts and manage inventory process systems • Implement sale goals and analyze KBI reports for all functional areas of the service department.• Oversee the day to day operations of 10-15 local commercial accounts, invoices, filing, proper phone etiquette, and customer relations• Order, track, and manage tools, parts and materials used for corrective and preventative while operating within a budget.• Train staff on POS and database management tools

Greenwood, Mississippi, United States

• Train staff on CRM tools and database management tools to increase client engagement and satisfaction ratings • Increased customer service rating by 15% by creating customer service initiatives and programs; customer satisfaction and retention transitioned from 82% to 97% • Head internal projects, including the reconstruction of training manuals for new and current employees and creating the standard operating procedures • Serve as the liaison for the hospital and insurance providers while providing financial counseling and processing payments• Market programs and services offered by the facility, increasing internal referrals for a 300+ bed facility • Oversee the day-to-day operations including filing confidential records, retrieving client information, operating switchboard, directing calls, and interfacing with customers• Build sustainable solutions and processes to handle customer complaints • Maintain client records and billing information using OAS GoldClient and manage BadgetPass to monitor facility capacity levels

Houston, Texas, United States

• Re-engineered internal processes by designing and implementing operational procedures that increased sales and productivity levels by 30%• Introduced the inaugural employee performance/accountability tool through the implementation of professional development model • Increased employee collaboration, customer service initiatives, and sales• Decreased employee turnover rates and expanded staffing by 55% - from 18 employees to 40+. • Recruited, hired, trained, and managed a team of 40+ high-performing employees• Assessed and analyzed internal reports to develop strategic marketing plans and customer service enhancement initiatives• Oversaw logistics and operations for 9 retail stores, including inventory management, scheduling, process improvements, sales analysis, and operational development• Collaborated with executive leadership to determine maximum efficiency and assess company-wide branding campaigns for new products

Katy, Texas, United States

• Established assessment tools to measure services and customer satisfaction to streamline service-based initiatives and processes• Researched and addressed departmental insufficiencies in marketing, merchandising, cash handling procedures, and reporting• Skyrocketed brand efforts and sales metrics through strategic planning and efficient employee training• Managed a team of up to 10 cooks, servers, and prep cooks• Maintained performance and financial records to begin YOY benchmarking and forecasting

Senatobia, Mississippi, United States

• Streamlined filing processes within the Athletic Department, enhancing the confidentiality of athletic student records and restricting unauthorized access• Oversaw all administrative aspects for the two Athletic Directors of Basketball, including emailing internal and external stakeholders, sending out memos, answering telephones, and faxing documents• Coordinated travel arrangements and schedules for the office, including logistics for athletic directors and athletes• Authored and executed customer service strategies that enhanced customer satisfaction and customer retention ratings more than 21%

Bachelor'S Degree, Visual And Performing Arts, Minor Business Administration

Associate'S Degree, General Studies