Shay Turman
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Shay Turman Email & Phone Number

Operations Supervisor at S&S Health at UCare
Location: Columbia, South Carolina, United States 9 work roles 1 school
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Current company
UCare
Role
Operations Supervisor at S&S Health
Location
Columbia, South Carolina, United States
Company size
946 employees

Who is Shay Turman? Overview

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Quick answer

Shay Turman is listed as Operations Supervisor at S&S Health at UCare, a company with 946 employees, based in Columbia, South Carolina, United States. AeroLeads shows a matched LinkedIn profile for Shay Turman.

Shay Turman previously worked as Quality Supervisor at Ucare and Intake manager at Lifestance Health. Shay Turman holds Associate'S Degree, Medical/Clinical Assistant from Ecpi University.

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Email format at UCare

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UCare

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Profile bio

About Shay Turman

I currently work in the customer service industry, spending the last 6 years developing my skills and talents in the Call Center environment at Teleperformance USA.In this timeframe, I've had the opportunity to work in management roles with several health care and Insurance clients.I am looking to expand my career path.

Current workplace

Shay Turman's current company

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UCare
Ucare
Operations Supervisor at S&S Health
minneapolis, minnesota, united states
Website
ucare.org
Employees
946
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9 roles

Shay Turman work experience

A career timeline built from the work history available for this profile.

Quality Supervisor

Current
Ucare
Apr 2024 - Present

Customer Service Supervisor

Maximus

United States

Sep 2020 - May 2023

Customer Service Center Manager

Uci Medical Affiliates

Columbia, South Carolina Metropolitan Area

Apr 2020 - Sep 2021

Operations Manager

Teleperformance, Usa

Columbia, South Carolina, United States

Accountable for the delivery of value-adding operations management services in support of a minimum of 500 call center advisors, technology professionals and the contact center manager.Assist with the development and implementation of various operational practices that establish positive employer-employee-client relationships and promote high levels of.

Oct 2014 - Apr 2020

Training Manager

Teleperformance

Columbia, South Carolina, United States

Overseeing the management and development of Trainers on 6 TP Projects Partnered with Leadership to develop knowledge needs assessments, gap analyses and strategic learning plans establishing positive and high levels of employee moraleInstrumental in the development of the Operations Team through TOPS training

Dec 2017 - May 2018

Operations Supervisor

Teleperformance

Columbia, South Carolina, United States

Overseeing a team of 15 + agents. Instrumental in the coaching and development of these agentsOperations & Floor Control Weekly 10-20 minute meetings with each member of their teamWeekly QA Monitoring and coaching's done using the TOPS process Weekly reporting (utilization, AHT, break and lunch monitoring)

Apr 2016 - Oct 2016

Quality Analyst

Teleperformance

Columbia, South Carolina, United States

Grading calls for KY, SC and FL membersMaintaining detailed reports on Quality statistics Provide effective feedback regarding agent performance on monitored calls, identifying both areas of good performance and opportunities for improvement. Completed all work assignments within given due date.Accurately input the results of all calls monitored into the.

May 2015 - Apr 2016

Customer Service Representative

Teleperformance

Columbia, South Carolina, United States

Dual-Trained agent, taking calls for KY, SC and FL Well Care members and ProvidersUtilized CareConnects, WellCare Link, providing excellent customer serviceInteract with customers via inbound call center contact, identify customer needs, and provide resolutions to problems and inquiries. Enter data clearly and accurately.

Oct 2013 - May 2015
Team & coworkers

Colleagues at UCare

Other employees you can reach at ucare.org. View company contacts for 946 employees →

KH Kara Hyland Kara Hyland Colleague at Ucare Minneapolis, Minnesota, United States, United States View → LF Leon Flack Leon Flack Colleague at Ucare Minneapolis, Minnesota, United States, United States View → KX Kabao X. Kabao X. Colleague at Ucare Minneapolis, Minnesota, United States, United States View → KC Kathy Campeau Kathy Campeau Colleague at Ucare Anoka, Minnesota, United States, United States View → TS Tara Skinner Tara Skinner Colleague at Ucare Cottage Grove, Minnesota, United States, United States View → NC Niteesh Chandra Koneru Niteesh Chandra Koneru Colleague at Ucare Hopkins, Minnesota, United States, United States View → JM Jodie Milner Jodie Milner Colleague at Ucare Minneapolis, Minnesota, United States, United States View → AW Amanda Way Amanda Way Colleague at Ucare Montgomery, Minnesota, United States, United States View → CM Cindy Moe Cindy Moe Colleague at Ucare Minneapolis, Minnesota, United States, United States View → LM Loretta Menke Loretta Menke Colleague at Ucare Minneapolis, Minnesota, United States, United States View →
1 education record

Shay Turman education

FAQ

Frequently asked questions about Shay Turman

Quick answers generated from the profile data available on this page.

What company does Shay Turman work for?

Shay Turman works for UCare.

What is Shay Turman's role at UCare?

Shay Turman is listed as Operations Supervisor at S&S Health at UCare.

Where is Shay Turman based?

Shay Turman is based in Columbia, South Carolina, United States while working with UCare.

What companies has Shay Turman worked for?

Shay Turman has worked for Ucare, Lifestance Health, Maximus, Uci Medical Affiliates, and Teleperformance, Usa.

Who are Shay Turman's colleagues at UCare?

Shay Turman's colleagues at UCare include Kara Hyland, Leon Flack, Kabao X., Kathy Campeau, and Tara Skinner.

How can I contact Shay Turman?

You can use AeroLeads to view verified contact signals for Shay Turman at UCare, including work email, phone, and LinkedIn data when available.

What schools did Shay Turman attend?

Shay Turman holds Associate'S Degree, Medical/Clinical Assistant from Ecpi University.

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