Shaz Awan Email & Phone Number

Toronto, Ontario, Canada

Ontario, Canada

Responsible for bringing the Voice of Customer (VOC) to the business and delivering concrete insights to drive customer centricity throughout the organization. Collaborate with internal partners and external vendors to develop relevant and actionable customer experience insights. Deliver insights to leaders across the enterprise and provide guidance and recommendations to improve the customer experience.l• Build communication and training strategies aimed at democratizing customer satisfaction data (CSAT) and insights from customer feedback programs.• Partner with internal teams to connect customer feedback to other data sources (i.e.: sales, customer, and operational metrics) to tell an integrated customer story and uncover new business insights.• Build new tools and capabilities to improve efficiency and quality of insight from customer voice programs.• Work on multiple, simultaneous programs that require both critical thinking as well as highspeed tactical execution.• Provide leadership to team through ongoing coaching, mentorship, and development.

Management accountability for identifying automation opportunities within LCL organization by leveraging the latest innovation and technology, such as Robotic Processing Automation Bots and Microsoft PowerApps, to streamline and digitize business processes. Successfully engaged Senior Leadership teams across multiple business units to obtain alignment on automation opportunities to drive process efficiencies, improved data accuracy and increased productivity. Worked collaboratively with SME’s to document and validate automation requirements for business case documents which include creating high level process flowcharts based on current state business requirements. Created and implemented communication and change management plans to ensure all stakeholders impacted of new automaton processes are properly trained and to provide continuous support to resolve any issues in a timely manner by establishing ongoing weekly/monthly touch point meetings.

1 Presidents Choice Circle, Brampton, Ontario

Responsible for managing and sourcing initiatives for Global Sourcing, Supply Chain and IT Categories; including assessment of current state baselining and valuation of vendor performance against KPI’s, rationalizing the same without impact to business while improving business processes and contributing to the overall savings of $35M in 2015, $69M in 2016, $30M in 2017 and $35M in 2018. Evaluate vendor proposals, negotiate pricing, present recommendations to executive teams for decision-making, and negotiate and execute contracts while ensuring strict budget compliance. Methodically control internal risk and compliance, assess supplier performance, and identify opportunities for improvement and added value. Successfully collaborated with various business units to obtain alignment on strategic category projects and targets.• Executed major organizational strategic projects and successfully negotiated above expected savings target.• Applied a comprehensive benchmarking approach to assess the competitiveness of incumbent vendors vs. potential new vendors in the market.• Directed cross-functional project teams in translating business requirements into achievable technology solutions.• Delivered initiatives using criteria such as savings potential, innovation, process efficiency or business impact, and formulate comprehensive category plan.• Support business units to adhere to organizational procurement processes, policies and best practices via monthly/quarterly training sessions.

Canada

Hand-selected to contribute vision, leadership and organization to the newly formed Enterprise Procurement Group, with a mandate to centralize indirect procurement and deliver extensive sourcing services. Drive the development of an organization wide strategy for cost reductions through business process improvements, vendor service and product rationalization. Serve as catalyst in the business and vendor conversations and challenging preconceptions and ensuring business requirements are met, if not exceeded in terms of delivery or cost savings.• Spearheaded development and execution of category management strategies for assigned categories/sub-categories including RFI/RFP/RFQ development and in-depth external supply market analysis.• Researched industry benchmarks to determine opportunities for improvement specific to pricing, quality, product changes, service levels, and trends.• Delivered and refined complex cost models for sourced goods and services and analyzed supplier quotes and proposals.• Applied strong leadership talents toward directing, mentoring, and coaching team of 11 senior analysts, while emphasizing optimal strategic supplier relationship management.• Trained and advised procurement staff on best practices and analytical techniques.

Greater Toronto Area, Canada

Leveraged sharp organizational skills to efficiently coordinate project team of 35+ and 250 external resources. Extremely well-versed in change control, quality control & assurance, status reporting, issue resolution, P&L management, due diligence, negotiations, and client relationship management. Consistently maintain strict compliance in all projects with regards to operational processes, quality standards, relevant laws, and regulatory requirements. Demonstrated strengths in directing technical teams throughout the complete project development life cycle. • Successfully implemented new supply chain programs & processes across multiple distribution centers nationally resulting in reduced vendor lead times and reduced days-on-hand inventory within distribution network and retail stores.• Oversaw all project management documentation encompassing charters, WBS, project plans, stakeholder engagement plans, resource plans, change management plans, communication plans, control logs, status reports, ‘lessons learned’, and project closure form.• Effectively managed project team and technical staff to ensure project is within scope, budget and schedule and ensure milestones are met.• Facilitated weekly executive leadership meetings to communicate project status on all deliverables, project risks & issues and review mitigation plans required to resolve all risks and issues.

Canada

Planned and delivered major, high-impact projects from initiation through to closure with full accountability for managing costs, resources, change requests, risks, and issues. Considerable talents in project plan development including schedule, charter, budget, and expenses. • Supported, guided, and tracked projects within SC2010 program through all stages of project life cycle while serving as primary support person to PMO.• Prepared project charters, managed change requests, created project plans, assessed and responded to project risks, and held regular team meetings to monitor and communicate project status. • Ensured deliverables were achieved on time and within budget and instructed team in changes or updates.• Guided PMO and document control activities to follow standards and procedures.• Participated in lessons learned sessions and contributed to process improvement initiatives, driving continuous improvement within the PMO.

Ontario, Canada

Responsible for performing the day- to-day general ledger accounting, financial reporting and analysis for assigned functional areas. Processing entries and preparation of account reconciliations for month-end, preparing and assisting with quarter and year-end analysis and deliverables including monthly and annual financial statements. Played a pivotal role in seamlessly coordinating material flow throughout global warehouses during transfer of operations to USA.• Functioned as Inventory SME on global warehousing project geared to streamline inventory management processes and fortify reporting accuracy. • Administered vendor master accounts and produced influential reports for management executives.• Collaboratively achieved J-SOX (Japanese Sarbanes-Oxley) compliance and masterminded 5S initiative to optimize workplace organization.