• Served as a primary point of contact for customer inquiries via phone, consistently delivering top-notch service and resolving issues to the customers satisfaction.• Provided product information, answered questions, and assisted customers with data entry and navigation within the software.• Handled and resolved customer complaints, escalating complex issues to appropriate department when necessary, and following up to ensure prompt resolution.• Maintained accurate and detailed customer records, documenting interactions, inquires and resolutions using CRM software.• Participated in regular training sessions to stay updated on product knowledge, company policies, and customer service best practises.

• Provided leadership and guidance to a team of customer service agents, ensuring excellent customer service delivery and adherence to quality standards.• Conducted regular performance evaluations, provided feedback, and coached team members to improve performance and customer satisfaction.• Collaborated with cross-functional teams to streamline processes, resolve escalated customer issues, and improve overall team efficiency.• Handled complex customer inquiries and complaints, ensuring prompt resolution and customer satisfaction. • Served as a support for all customer service agents via live chat, guiding them through resolving the customers issues.• Collaborated with customer service team, to develop and deliver targeted information huddles and coaching sessions to enhance customer service skills, product knowledge, and problem-solving techniques.• Maintained accurate records and documentation of quality assurance activities, training sessions, and performance improvement initiatives.• Participated in regular information sessions with Lead Quality Assurance & Performance facilitator.

• Collaborated with architects, interior designers, and clients to understand project requirements, design intent, and visual expectations.• Transformed architectural plans, elevations and sections into detailed 3D models using Rhino.• Applied textures, materials, and lighting utilizing 3D modeling and rendering software, such as Rhino, 3ds Max and V-Ray to create realistic and high-quality interior/ exterior scenes.• Utilized Adobe Photoshop for postproduction enhancement of visualizations.• Incorporated feedback and revisions into visualizations to meet client expectations.• Stayed updated with industry trends and advancements in 3D visualization techniques to enhance the quality and realism of visualizations.• Maintained an organised library of 3D assets, materials, and textures for efficient project execution.

• Assisted senior architects in designing and developing architectural plans, elevations, and sections.• Prepared 2D drawings and 3D models using AutoCAD, Rhino and 3ds Max.• Collaborated with engineers, contractors, and other professional to resolve design and construction issues.• Created presentations and visual materials for client meetings and project proposals.• Assisted in the presentation of construction documents, including detailed drawings and specifications.

- Design & set-up of presentations for Student Affairs Dept.- Designed banners, posters & brochures for University events.- Assisted in finance & management related work

Worked as a Research Assistant to Professor Ginger Krieg, College of Architecture, Art & Design. AUS.

- Drafting & designing residential and commercial projects- Assisted in designing the expansion of City Seasons Hotel, Al Ain- Analyzing the exisiting hotel & conducting site visits- Developed schematic designs & 3ds for the hotels extensions- Production of technical drawings- Researching & diagramming