SWT manager Mwaluganje Elephant Sanctuary, Shimba Hills National Reserve and Shimba Hills Safari Lodge

Recruited, trained and empowered a team of 10 office staff and safari guides for the day to day running of the business.Managed all aspects of the business - operations, finance, print & digital marketingImplemented and maintained international travel standards (Winner of LTGA Awards 2017, 2018 & 2019)Negotiated offers based on consumer needs and competitive market trendsDesigned and crafted unique safari itineraries, directed the market entry, price position and… Show more Recruited, trained and empowered a team of 10 office staff and safari guides for the day to day running of the business.Managed all aspects of the business - operations, finance, print & digital marketingImplemented and maintained international travel standards (Winner of LTGA Awards 2017, 2018 & 2019)Negotiated offers based on consumer needs and competitive market trendsDesigned and crafted unique safari itineraries, directed the market entry, price position and strategy from the start to end of the product life cycleProviding an efficient, courteous, and responsive travel booking service to holidaymakersPersonally guided and organized safaris for wildlife photographers and natural history filmmakersWebsite: www.wildkenyasafaris.com Show less

Fellowship:Selected into a Global Professional Fellowship program, bringing different viewpoints to the table in order to creatively engage new audiences to protect and restore our natural world. This program was created to provide mentorship and unique networking opportunities for filmmakers who will help Jackson Wild diversify its community with regard to race, gender, culture, socioeconomics, geography, and domain knowledge.​ This fellowship provides mentorship for emerging conservation… Show more Fellowship:Selected into a Global Professional Fellowship program, bringing different viewpoints to the table in order to creatively engage new audiences to protect and restore our natural world. This program was created to provide mentorship and unique networking opportunities for filmmakers who will help Jackson Wild diversify its community with regard to race, gender, culture, socioeconomics, geography, and domain knowledge.​ This fellowship provides mentorship for emerging conservation media leaders in unique programs that directly connect them with the most influential content creators from around the globe. Show less

Fellowship: Jackson Wild and African Wildlife Foundation.Selected into a Professional Fellowship program for experienced professionals working to further develop wildlife conservation video stories. Media Labs participants are accomplished professionals, so the program has been designed to hone their pre-existing skills, and learn about the complex threats to wildlife and wild lands in modern Africa, with an important focus on the interchange between communities and conservation. The… Show more Fellowship: Jackson Wild and African Wildlife Foundation.Selected into a Professional Fellowship program for experienced professionals working to further develop wildlife conservation video stories. Media Labs participants are accomplished professionals, so the program has been designed to hone their pre-existing skills, and learn about the complex threats to wildlife and wild lands in modern Africa, with an important focus on the interchange between communities and conservation. The selected community of Fellows will create pathways to elevate and amplify conservation stories and voices within Africa and to global platforms. Show less

Temporary Camp Manager.Managing Firefly Ocean Tented Safari Camp and handling the day to day operations as camp manager during high season and when full time manager was on vacation.Managing the Camps daily snorkeling/diving activities of Pillipipa dhow : Receiving forward bookings from main office, meeting and greeting guests on arrival, providing guest briefings, payment of marine park fees, leading dives when necessary and collection of cash and credit card payments from… Show more Temporary Camp Manager.Managing Firefly Ocean Tented Safari Camp and handling the day to day operations as camp manager during high season and when full time manager was on vacation.Managing the Camps daily snorkeling/diving activities of Pillipipa dhow : Receiving forward bookings from main office, meeting and greeting guests on arrival, providing guest briefings, payment of marine park fees, leading dives when necessary and collection of cash and credit card payments from guests.Managing the private restaurant on Wasini Island: Ensuring guest lunches are prepared as per dietary requirements, table seating arrangements, food and restaurant quality control, controlling and ordering suppliers for the restaurant stores. Show less

Achieved excellent customer service levels at the branchOptimized opportunities by seeking new business from prospective and existing clientsConsistently built effective networks and external referral sourcesResolved customer complaints through direct interaction and by following up with the relevant departmentsLed strategic meetings with the junior relationship teamExecuted marketing campaigns and served as the face of the company during events

Managed an extensive portfolio of 10 French and UK accountsWorked closely with Thomas Cook & Neckermann expatriate resident managers, tour leaders and supervised a team of 40+ employeesPrepared quality control reports for UK head officeConducted vehicle, hotel and safari lodge inspections to ensure they met A&K standardsCommunicated with hotels, lodges and third party suppliers for reservations, contract rates, block bookings and wait listsDeveloped fact… Show more Managed an extensive portfolio of 10 French and UK accountsWorked closely with Thomas Cook & Neckermann expatriate resident managers, tour leaders and supervised a team of 40+ employeesPrepared quality control reports for UK head officeConducted vehicle, hotel and safari lodge inspections to ensure they met A&K standardsCommunicated with hotels, lodges and third party suppliers for reservations, contract rates, block bookings and wait listsDeveloped fact sheets, contracts, proposals and travel brochuresPersonally attended to VIP’s and led FAM trips Show less

Built customer loyalty as a regional personal banker for Mombasa, Malindi, Watamu, Kilifi and Diani areas.Project Management experience as i personally overlooked and reported on the construction of 3 new branches during the period of company expansionCreated and branded two key product accounts; Marble Junior Savings and Royal Savings accountConsulted existing and prospective clients to generate deposits, loans and bank productsPersonally ensured customers… Show more Built customer loyalty as a regional personal banker for Mombasa, Malindi, Watamu, Kilifi and Diani areas.Project Management experience as i personally overlooked and reported on the construction of 3 new branches during the period of company expansionCreated and branded two key product accounts; Marble Junior Savings and Royal Savings accountConsulted existing and prospective clients to generate deposits, loans and bank productsPersonally ensured customers received excellent service and sound advice on productsTrained 15 newly appointed in the personal banking department during expansion Show less