Project Manager
Current• Successfully manage cross-functional teams to meet and exceed Service Level Agreements (SLAs) in accordance with predefined KPIs in Financial Institution's Master Standing Agreements (MSA).• Ensure transparency and provide valuable insights with data-driven reports, empowering stakeholders to make informed decisions and drive continuous improvements and change management. • Present the semi-annual governance review to the client.• Onboard and train new client partners and dealers on Salesforce and the Customer Interaction Center (CIC) process.• Escalation management for various multifunctional teams.