Shazil Sindhu Email & Phone Number

Idaho Falls, Idaho, United States

Idaho, United States

San Jose, California, United States

Launched new payment and reputation management SaaS product and led marketing strategy, driving user adoption from 0 to over 90,000 monthly active users (MAU) within first month.Improved NPS score by 35% through conducting user testing, gathering UX feedback from over 100 interviews and optimizing platform design.Led product team of 15 and worked cross-functionally across design, engineering and marketing to set product vision and roadmap. Increased customer engagement by 50% year-over-year by rolling out new features including automated reminders and telehealth video capabilities.Managed $1.5M product budget, prioritizing initiatives and resources to align with company goals and growth targets.Performed market and competitive analysis to identify key differentiation opportunities, delivering presentations to executive leadership.Oversaw agile development process, optimizing sprint planning and backlog management to increase team productivity by 45%.

San Jose, California, United States

Led product analytics leveraging SQL, Tableau, and R to uncover insights into user behavior and product performance, identifying 3 major areas for product improvement.Conducted statistical analysis on 6 core product metrics to diagnose deficiencies and opportunities in product features and UX, delivering recommended improvements to senior management.Performed extensive customer research including over 50 surveys, 15 interviews, and 5 ride-alongs to understand pain points and requirements, leading to 23 new features added to roadmap. Developed 4 user personas and 2 customer journey maps used by product and engineering teams to inform decisions on new capabilities aligned to customer needs.Drove A/B testing strategy by formulating 10 hypotheses per quarter, defining tests, and analyzing results which improved conversion rates by 25%.Identified inefficient workflows and processes through developing Tableau reports, reducing operational costs by 30% year-over-year. Prototyped over 50 new features and enhancements in Figma over 2 years based on research findings.

Sydney, New South Wales, Australia

Here are the metrics that summarize the results of my work:CQU:Conducted extensive market research to identify and capture a unique opportunity. Created and launched a loyalty program for CQU's partner agents resulting in: Number of applications from Mongolia: +200%Revenue increase from Mongolia: $6 millionNumber of applications sent by partner agents: +100%Revenue increase from partner agents: $1 millionStudyLink:Developed and implemented a new cross university student portal that resulted in:Number of applications: Increased applications by 30%, resulting in 15,000 additional students applying to partner universities.Student satisfaction: 99% of student satisfaction with the platform.Student engagement: Over 97% of student engagement. Students used the platform to apply to programs, track the status of their applications, and obtain health insurance.VU:Led the development and implementation of a new internal student portal that resulted in:Number of applications: Increased applications by 150%, resulting in 10,000 additional students applying to the university.Student satisfaction: 95% of student satisfaction.Student engagement: Over 80% of students used the portal. Students used the portal to apply to programs, earn loyalty points, and redeem rewards.

Sydney, New South Wales, Australia

USQ:Spearheaded the development and implementation of a new student portal and SIS, resulting in:Online learning platforms (LMS): Increased student satisfaction with online learning by 40%.Data analytics and reporting tools: Increased the number of international students enrolled by 80%.APC:I spearheaded the development and implementation of a new student portal and student information system (SIS). The new student portal and SIS were a huge success, resulting in:95% student satisfaction$100,000 in administrative cost savings10% increase in student retention

Sydney, Australia

Led UX design process including creation of personas, user flows, and prototyping, reducing drop-off rate by 10%.Conducted regular usability testing and implemented new features based on feedback to improve retention by 15%.Partnered with marketing team to redesign website UI, increasing traffic conversion rates by 20%.Orchestrated strategic partnerships with universities and colleges, increasing leads by 20% and enrollments by 65%.Analyzed and optimized the company's student marketing and enrollment system, reducing application processing time by 50% and increasing the number of students placed by 70%.Implemented an effective content marketing strategy, increasing website traffic by 125%, engagement metrics by 150%, and brand awareness and lead generation.Spearheaded the development of a successful lead generation and nurturing program, increasing lead quality and pipeline volume by 50%.

Sydney, New South Wales, Australia

Identified a critical bottleneck in the enrollment process, proposed a solution, and led a team to develop a streamlined process flow and system; ultimately reduced application processing times by ~30% and completed the project 2 months ahead of schedule Collaborated to develop and execute a global marketing strategy to increase student enrollment and retention, including creation of captivating social media content, competitive research, and server log data analysisLaunched marketing campaigns in 5 countries; increased student enrollment by 35% within six months

Melbourne, Australia

Collaborated with product managers and cross-functional stakeholders to define go-to-market strategies, including re-architecting a feature which gave agencies bonus commission; ultimately drove a 17% year-on-year revenue liftIssued critical enrollment documents in compliance with relevant local legislation and federal policies

Lahore, Pakistan

Event conceptualization, delivering of presentations for the clientLogistical management and support for the eventsVendor management for event arrangementsManaging of corporate/ government events, Client management and PR activitiesPR activities to advertise and get the event noticed weeks prior to the eventsManagement assistance with media, guest speakers, sponsors, delegates & guestsManagement of event volunteers from pre event training Post event volunteer assessments

Business Intelligence Analytics Bootcamp, Business Intelligence Analytics

Currently completing TripleTen's accredited Business Intelligence Analyst Bootcamp program, cultivating expertise across leading platforms.

Cert Iv Digital Interactive Media

Bachelor Of Business Administration (Bba), Double Majors Marketing & Finance