Shazir counts over a decade of senior level experience in the Australian Telecommunications industry and was in charge of escalated consumer disputes, investigations and preventive strategies, serving as the primary liaison contact for the Australian TIO (Telecommunications Industry Ombudsman).Shazir joined Exetel in 2008 as part of its start-up crew in Colombo and played a pivotal role in process migrations, customer engagement and operations during its formative years.Previously, Shazir has spent 7 years with leading industry players such as Hutchison Telecom, Alcatel-Lucent, Lanka Bell, HSBC and ANZ Grindlays Bank, refining his skills on mobile/fixed telecommunications and global banking. Shazir is specialized in areas of Customer Experience & Engagement, Conflict Resolution, RCA/QA, Preventive Strategies, SOP Design & Implementation, Sales/Marketing, and Franchise Operations. Beyond work, he is an avid road cyclist, constantly seeking new challenges and pushing limits.