Shaz Suleman Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

• As a front end coordinator, successfully implemented new pricing for small, medium and large enterprise corporation. Companies like Four Seasons Hotels and AMD
• Analyzed requirements from various departments to ensure customer expectation were met.
• Established solid lines of communications and provided exceptional support to customers to ensure their transitions were smooth and efficient as possible.
• Ran reports and used historical data to ensure right pricing was implemented.
• Proactivity took on the role to audit customers accounts to ensure all wireless services were covered.
• Interacted with internal teams during implementation of projects to educated and ensure pricing were provisioned on due dates

Brampton

• Prevented Business and Corporate clients from leaving the company.
• Successfully used my communications and product knowledge skills to negotiated new custom contracts catered to different customers.
• Transitioned and grow Business Account to Corporate account.
• Advised and help co-workers with customer facing issues.
• Build a connection with customer through soft skills that help closed sales gaps.
• Lead new trainee classes. Educated and advised trainee’s on their positioning statements that help them provided a great customer experience

Brampton

• Handle inbound customer concerns and provide in-depth knowledge to all lines of Rogers products
• Performed outbound follow up calls.
• Received various awards for Attendance, Adherence, Sales and Quality.
• Provide floor support when managers were off duty.

Toronto, Canada Area

• Provided customer support to Rogers customers.
• Answer questions and provided product knowledge for all Rogers products.
• Help resolve any outstanding issues with customer accounts.
• Proactively followed up with customers to help resolve their cases.
• Help identify gaps to improve on customer service.
• Provide technical support for any phone related issues

Toronto, Canada Area

• Provide customer support for users calling for money grams
• Help locate location for money transfers
• Prevented customers from sending money to users who were know to create fraud.
• Translated calls and documented Urdu to English.
• Handle escalated calls