Chandan Sharma Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Greater Sydney Area

As the Head of Operations I hold a critical role within the Executive Leadership Team, reporting directly to the Chief Executive Officer. This position encompasses a wide range of responsibilities aimed at optimising operations across the portfolio and providing exceptional service through the development of local leadership team. A pivotal role in strategic development, ensuring alignment with organisational goals and objectives. Huge focus on mentoring and development of leadership team, strategic development, quality and governance, stakeholder engagement, budget oversight and overseeing the establishment and implementation of effective systems, policies, and procedures.

Sydney, New South Wales, Australia

Supporting staff in a teams-based approach, to grow their skills, and become high- functioning within ODMH’s Recovery 2gether Framework, with 3 focus areas:1. The people we support, using a recovery approach.2. Staff/teams, fostering autonomy and collaboration.3. The organisation, to be efficient, effective and sustainable.Key Achievements• Support teams in NDIS and Mental health programs in a teams-based approach, to grow theirskills, and become high-functioning service providers within the Recovery 2gether Framework.• Ensure continued focus on sustainability and operating rhythm of teams to be able to provideexceptional service and consumer experience as well as improve practice.• Investigate areas for continuous improvement, find skill gaps and process gaps in operations andday to day business, providing input and collaborating with leadership team and COO to comeup with strategies to fill the gaps for high performance teams and better consumer experience.• Provide guidance and leadership to the team so that we focus on the key areas of1. The people we support, using a recovery approach;2. Staff/teams, fostering autonomy and collaboration;3. The organisation, to be efficient, effective and sustainable;• Collaborate with COLT, the ODMH leadership team, and ODMH technical/specialist staff• Represent ODMH, and collaborate, with external stakeholders to build our brand and ensureconsistent and high quality service delivery.

Hornsby, New South Wales, Australia

Responsible for leading the provision of quality support services for our clients and their families. Work in partnership with internal stakeholders ensuring the execution of Achieve Australia’s vision at a local level, including driving positive quality client outcomes (quality of life and health supports), staff performance and engagement, and service sustainability at designated Accommodation sites.Key Achievements• Successfully built and enabled high performing teams managing multimillion-dollar budgets through uncertainty and constant change by implementing effective operating rhythms, managing performance whilst inspiring teams through purpose and aligning to strategic business outcomes. (Resulted in team being top performers with budget surplus and one team member receiving employee of the year award.)• Responsible for effective service delivery of clusters with over 35 consumers and 120 staff members. One of my clusters also includes a complex nursing model managing team of registered nurses and support workers providing complex support needs to consumers living independently in their units• Led high-performing team to meet quality and performance standards, through regularly reviewing individual plans, identifying gaps & learning needs and improving practices.• Ensured the continuous improvement of our services, I identified patterns and trends in incidents, working collaboratively with stakeholders including senior clinical consultants, psychologists and psychiatrists to implement programs to support consumer needs, focusing on reducing challenging behaviours and maintaining staff wellbeing. I also developed a sustainable accommodation support program to support consumers to regain independence.• Led teams with courage and resilience, particularly through challenging circumstances and uncertainty, managing complex sensitive issues and lead a team with diverse workloads and individual needs, whilst responding effectively in a high volume environment.

Act-Nsw Burwood

Key Achievements:• Lead a team of 60 staff which includes Team leaders, Senior planners & business supportofficers, to provide quality NDIS plans to over 6000 participants. CHANDAN SHARMA M: 0450 003 143 E: shazz.sharma@yahoo.com.au 2018 – 2020 2016 - 20183 of 3• Developed and implemented learning and development framework, to improve the quality of work, resulting in improved quality plans and scheme sustainability and heightened participant experience.• As Assistant Director at three different sites, successfully built and enabled high-performing teams through uncertainty and constant change by implementing effective operating rhythms, managing performance whilst inspiring teams through purpose and aligning to strategic business outcomes. (This resulted in my team at Burwood reaching top performer in NSW/ACT with 110% KPI)• Influenced and drove performance in assistive technology and home modification (ATHM) work areas. Led this portfolio for our Directorate, achieving the Participant Service Guarantee KPI set by our Minister within 8 weeks of implementing new processes. These included data literacy for Team Leaders; provision of effective tools to review and measure performance; and built a Business Support Officer Team to manage workflow. The result of these implementations resulted in better workflow, approving all ATHM requests within ten days of receiving the request by participants.• Embraced differences and seek to understand and enable communication of different perspectives across teams, to ensure we together deliver high quality customer-focused services, within timeframes, budgets, policies, regulatory requirements and legislative frameworks.• Leveraged technology & data and maintaining systems & controls to ensure high quality and consistent decision-making across the team.

Nsw-Act Bankstown

Liverpool Nsw

Fairfield

Inner South West Sydney, Bankstown

Monitoring and reviewing services provided by Care Workers to new and existing Home Care clients.Making decisions regarding the day-to- day management of service delivery under the provision of current WHS legislation.Making recommendations to the Branch Manager/Service Centre Manager regarding performance management.Ensure the timely and cost-effective delivery of services which meet client service needs as identified by the Referral and Assessment Centre, within relevant service standards, policy, award and legislative frameworks.Recruit, induct and provide effective supervision and support to Care Workers including rostering, team processes, training and development opportunities, implementation of policies, procedures and practices, assessing recruitment needs, monitoring services and addressing concerns or issues where required.Monitor client service needs and, where a change in the client’s circumstances has been identified, referring the client to the Referral and Assessment Centre for a reassessment of needs is a core accountability of the position.Documenting and maintain manual and computerised data systems, clear and accurate client records and care plans to facilitate effective service provision by HCS and subcontractors, payment of Care Workers and client billing.Participate in relevant forums, case conferences and consultations with other service providers, and in regular branch meetings or quality assurance activities to ensure consistency and continuity in service delivery processes.Ensure the creation, capture, maintenance and disposal of client information in accordance with HCS policies, procedures and standards for record keeping and records management.Manage personal and confidential information to comply with HCS policies, ethical standards and statutory obligations relating to privacy.Ensure all the activities comply with agency and government policies and guidelines to ensure equitable and inclusive practices.

Diploma, Human Resource Managenent

Advanced Diploma, Management

Cert Iv In Frontline Management, Certificate Iv In Frontline Management

Diploma In Community Services Coordination, Family And Community Services

Certificate Iv In Disability, Family And Community Services

Diploma, Information Technology