Shweta Bhatia Email & Phone Number

Singapore

Dubai, United Arab Emirates

Dubai Cargo Village

Jebel Ali

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Jebel Ali - U.A.E

•Liaising with clients for their queries and shipments.•Handling corporate clients, Ad Hoc shipments, courier shipments, import - export, cross trade through air, sea and land. •Updating clients for the shipments and giving relevant information related to job. •Liaising with internal dept, overseas agents and offices for the shipments•Maintaining day to day report for the ongoing shipments•Ensuring that monthly KPI’s are achieved.

Operations : Maintaining reports for the reference of the top Management. Responsible for Booking, & Invoicing. Interfacing between Customers and Company for facilitating smooth order execution and handling effectively order execution and post sales support. Customer Service Executive with internal Operations Jobs. Key Profile - Dealing with all types of queries related to imp/exp trade and Fulfil the clients requirements with mutual understanding between suppliers and internsExport Operations: Managing the import and export operations. Ensuring timely and maximum realization of export incentives. Keeping track of relevant changes in various rules, regulation and policy matters.Successfully handling import & export sales cross trade, air & road shipments.Logistics: Overseeing the logistic functions and negotiating with shippers/transporters for cost effective transport solutions and clearances.Customer Relationship Management: Maintaining cordial relations with customers to sustain the profitability of the business. Maximizing customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services. Handling customer grievances and resolving issues. Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms.Team Management: Imparting /organizing training for new recruits for achieving pre planned business targets. Leading, team members to ensure meeting of individual & group targets.; Presently working in Austin Shipping L.L.C as a Sr; Handling operations as well as customer queries.; Company Profile: An established and reputed NVOCC, forwarding & logistics company in Dubai catering primarily to African, Afghanistan, Iraq, CIS & Indian subcontinent. It is into warehousing, distribution & logistics in Dubai having branches in Iran and Qatar.

As a representative for B/l Dept. and accounts

Company Profile: An established and reputed NVOCC, forwarding & logistics company in Kandla catering primarily to African, European, GCC & Indian subcontinent. It is into warehousing, distribution & logistics in Mumbai with operating headquarters in Mumbai.The Growth Path along with

Company Profile: One of the reputed Logistic Company in Gandhidham - Kandla. Specialization in Warehousing & Logistic activities. As Customer Care ExecutiveRole:Handling bookings from clients.Has actively taken part in setting up procedure for dispatches of various Goods in complexPreparing B/L drafts, invoices & other relevant documents.Coordination with logistics & operation dept.

Gandhidham

Handling Billing Counter, AS A CSR for clients updating them with new plans and raising SRs against the complaints of the client

Bachelor Of Commerce, Management & Accountancy

H.S.C, Commerce

S.S.C, Maths & Science

Secured 59%