Assisted callers with enrolling in 401 K benefits, including setting up their contributions, selecting stock options, loan options, and general questionsBuilt relationships with back office in order to fix any problems with the customers account.Account management by working through various internal systems with a case load of approximately 100 callers a day or more during high call volume times. Time management making sure each customer is receiving the attention needed, is well positioned and aware of the next step in the retirement process.