• Understand required legal documentation and its conformance to credit approval policies, procedures, regulations and mitigating operational, administrative and documentation risk• Ensure Closing Team is meeting stated Key Performance Indicators ("KPI"), Key Risk Indicators ("KRI"), and Service Loan Agreements ("SLA")• Demonstrate ownership, execution and accountability for identifying, assessing, controlling, mitigating and communicating risks associated with business processes and decisions. Monitor performance of the loans moving through the closing process, to continually improve quality, consistency, timeliness, and effectiveness• Maintain professional communication and advanced client service skills. Interact regularly with Geography leadership and RM/TLs to stay on top of emerging opportunities and provide prompt support• Lead and Develop Teammates. Identify specific training needs for teammates. Oversee development plans and provide coaching, including RM/Client interface feedback. Oversee VOT initiatives and tracking• Actively participate in Credit Review, Audit and Regulatory responses to include remediations and improvements. Support of Risk Control, Self Assessment activities. Adherence and support of all Regulatory Compliance (Reg B, Flood, HMDA, CRA, etc.) Adherence and participation in Quality Assurance related activities

• Sold bank products and supported the sales, service, and coaching process for both platform and teller positions• Achieved individual and team sales goals. Including selling Life Insurance and Variable Annuities• Resolved customer and associate issues • Monitored branch service quality levels• Managed and coached staff to achieve branch sales and service goals. Conducted daily Sales and Service Huddles to monitor and motivate staff• Oversaw Branch Customer Service for platform associated, maintained 100% Customer Service Gallop score in Service 2010-2011• Maintained Book of Business, conducted CASHCOR Analysis on Business Clients