Shea Barrett Email & Phone Number

Business Analyst at the Department of Homeland Security - Office of Biometric Identity Management.

Miami, Fl - Remote (Columbia, Md)

As a member of the executive management team for a rapidly expanding business, I am responsible for internal IT support and supervising back-office activities. In this role, I also serve as the Business Development Manager, overseeing social media marketing and sales management. By prioritizing customer service and efficient processes, we have increased revenue by over 100% year to date. Accomplishments include:- Analysis of the business process and implementation of project… Show more As a member of the executive management team for a rapidly expanding business, I am responsible for internal IT support and supervising back-office activities. In this role, I also serve as the Business Development Manager, overseeing social media marketing and sales management. By prioritizing customer service and efficient processes, we have increased revenue by over 100% year to date. Accomplishments include:- Analysis of the business process and implementation of project management methodologies to improve overall productivity in project planning and management.- Streamlined the quoting and accounting process via a CRM integration allowing for access from anywhere via mobile connectivity. Show less

Baltimore, Maryland Area

In this role, I developed strong relationships with C-level client stakeholders to ensure positive communication across teams and departments. I collaborated with clients to define business requirements and expectations, ensuring customer satisfaction and project success. I provided consultation on IT budgets, security reviews, and projects. As an Inside Sales Representative, I professionally and successfully represented the organization and its offerings to clients. I analyzed CRM system… Show more In this role, I developed strong relationships with C-level client stakeholders to ensure positive communication across teams and departments. I collaborated with clients to define business requirements and expectations, ensuring customer satisfaction and project success. I provided consultation on IT budgets, security reviews, and projects. As an Inside Sales Representative, I professionally and successfully represented the organization and its offerings to clients. I analyzed CRM system reports and reviewed them with internal management and client stakeholders. I also managed vendor relationships for clients related to infrastructure, telecommunications, and industry-specific regulatory compliance. My clients included Blue State Digital, FourSquare, Mzinga, Delphi Forums, and American ExpressAccomplishments include:-Managed a Data Center relocation and consolidation for enterprise client Mzinga, located in Pennsylvania and Massachusetts to one location in Virginia. -Provided consultation and analysis of IT related audits for large medical facility in Baltimore for HIPA compliancy-Managed the migration of client infrastructure from Amazon Web Services to a private cloud Show less

Baltimore, Maryland Area

Responsible for Service delivery for IT Engineering and Support company that serves small businesses to enterprise level clients. I directly managed a staff of Network Engineers specializing in Cisco advanced technologies and a team of helpdesk computer technicians. In this role I was able to help the organization grow over 20 percent annually by maintaining a high level of customer satisfaction by implementing standard support procedures and staff training. I provided management oversight for… Show more Responsible for Service delivery for IT Engineering and Support company that serves small businesses to enterprise level clients. I directly managed a staff of Network Engineers specializing in Cisco advanced technologies and a team of helpdesk computer technicians. In this role I was able to help the organization grow over 20 percent annually by maintaining a high level of customer satisfaction by implementing standard support procedures and staff training. I provided management oversight for the Network Operations Center and Support Center Helpdesk including daily scheduling of staff and tasks. I was also responsible for staff supervision, development, and performance reviews. Led implementation and optimization of CRM application, ConnectWise, providing a central application for all the business related functions. - Developed Managed Service offering and Service Level Agreements (SLA's) - Developed reports related to performance of department and reviewed reports with clients and upper management- Developed on-boarding process for new clientsProject Manager for multiple projects: from kick-off to conclusion: including, * Managed upgrade of Cisco Call Center software for national call center of a major credit card.* Managed the infrastructure upgrade (circuits, routers, switches, servers) of large health care facility in Baltimore, MD with multiple locations. * Design Consultant and Project Manager for IT infrastructure for office build-out and move for Blue State Digital HQ building in Washington DC Show less

Washington D.C. Metro Area

As a contractor onsite at the Bureau of Labor Statistics I supervised a staff of 20 engineers, technicians and administrators who are responsible for the support of the BLS LAN/WAN Infrastructure. This included monitoring LAN/WAN communications and telecommunication infrastructures, and the configuration, installation and maintenance of all BLS servers, PC, and printers. I was team lead on a project to implement technology hardware standards across the user base that resulted in a 25% reduction… Show more As a contractor onsite at the Bureau of Labor Statistics I supervised a staff of 20 engineers, technicians and administrators who are responsible for the support of the BLS LAN/WAN Infrastructure. This included monitoring LAN/WAN communications and telecommunication infrastructures, and the configuration, installation and maintenance of all BLS servers, PC, and printers. I was team lead on a project to implement technology hardware standards across the user base that resulted in a 25% reduction in Mean-Time-Repair for Tier1/2 hardware issues. -Responsible for the hiring, training, evaluation and discipline of all employees on the MSD BLS staff-Provided project status and ongoing daily reports to the government Project Officers -Interfaced with vendors to provide government best price/performance for procured products -Acted as the designated technical contact (DTC) for server, PC, and laptop products by fielding questions on existing products, evaluating new hardware, proposing new standards and performing tests on new products. -Responsible for acquisition, provisioning, scheduling installations, and maintaining spreadsheets concerning all local and long distance data communication lines via the FTS2000 contract-Created procedures for monitoring WAN operations and resolving telecommunication problems-Assisted in creating IT security procedures and polices following BLS guidelines-Developed a project management plan for the installation of over 50 LANs in BLS State Offices-Coordinated the installation of over 100 State Office LANs (Data Lines, Network Cabling, Router Installations & PC Installs)-Developed and maintain an inventory system using Microsoft Access database software for onsite spare parts and cost center inventory-Developed standard procedures for inventory control and trouble ticket resolution-Developed a template for weekly and monthly status reporting using Crystal Reports to extract data from Helpdesk database Show less