Shea Hemperley Email and Phone Number

Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.Maintain office organization to support efficiency, professionalism, and performance objectives.Created company database.Manage office inventory and place new supply orders.Schedule calls as they come in and direct them to the proper techniciansReduce financial discrepancies by accurately managing accounting documentation in QuickBooks, Access, and Excel Spreadsheet I created and update monthly.Maintain office operations by managing client correspondence, payment schedules, record tracking, and data communications.Reduced financial discrepancies by accurately managing accounting documentation.Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.

Worked well in a team environment as well as independently.Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.Provided assistance to others to complete tasks on time.Completed assigned duties and consistently produced a high volume of work to support daily business needs.Analyzed and prioritized multiple tasks for multiple departments, while keeping each department up to date on changes made to files.

Handled resident complaints and expedited maintenance requests. Oftentimes handling maintenance requests myself.Inspected properties regularly to identify deficiencies and schedule repairs.Collected monthly assessments, rental fees, deposits, and payments.Updated tenant and unit information to keep current in the housing database.Solicited and analyzed bids for repairs, renovation, and general maintenance.Reviewed completed applications and assessed household information against file history and program regulations.Oversaw the budgeting process.Planned and conducted meetings to enable residents to voice concerns and provide a forum for issues to be addressed.Welcomed customers, offered assistance, and answered questions by providing rates, terms, and conditions of rental.Educated clients on lease and rental agreements.Updated and maintained rental agreement files and documents.Monitored and documented delinquencies and other forms of income.Collected payment by processing credit card transactions.Explained policies and reviewed documentation to obtain signatures.Contacted customers about overdue rentals and requested an expected date of return.Prepared and submitted reports to the supervisor.Reviewed and interpreted vendor contracts to enforce requirements.Delegated daily tasks to optimize group productivity.Worked with staff to achieve daily, weekly and monthly targets.Enforced company policies and procedures to strengthen operational standards across departments.Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.Improved efficiency and productivity by implementing organization systems for financial reports, schedules, and inventory control.

Handled resident complaints and expedited maintenance requests. Oftentimes handling maintenance requests myself.Inspected properties regularly to identify deficiencies and schedule repairs.Collected monthly assessments, rental fees, deposits, and payments.Updated tenant and unit information to keep current in the housing database.Solicited and analyzed bids for repairs, renovation, and general maintenance.Reviewed completed applications and assessed household information against file history and program regulations.Oversaw the budgeting process.Planned and conducted meetings to enable residents to voice concerns and provide a forum for issues to be addressed.Welcomed customers, offered assistance, and answered questions by providing rates, terms, and conditions of rental.Educated clients on lease and rental agreements.Updated and maintained rental agreement files and documents.Monitored and documented delinquencies and other forms of income.Collected payment by processing credit card transactions.Explained policies and reviewed documentation to obtain signatures.Contacted customers about overdue rentals and requested an expected date of return.Prepared and submitted reports to the supervisor.Reviewed and interpreted vendor contracts to enforce requirements.Delegated daily tasks to optimize group productivity.Worked with staff to achieve daily, weekly and monthly targets.Enforced company policies and procedures to strengthen operational standards across departments.Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.Improved efficiency and productivity by implementing organization systems for financial reports, schedules, and inventory control.

Built strong community relations with subcontractors and vendors to optimize timely completions.Created project plans with established timelines, managed workflow, and achieved completion deadlines on or before schedule.Made changes to project scope and cost and implemented the most effective change management processes to keep the project up-to-date.Led subcontractor meetings to convey project requirements, scope, and milestones.Presided over subcontractor kickoff meetings to review project requirements, schedules, and compliance.Modified and reconstructed project plans to better align with organizational objectives.Assessed project risks and devised mitigation strategies to avoid potential roadblocks.Communicated with clients to convey deadlines, the scope of work, and potential challenges throughout the project timeline.Managed the entire project life cycle from initial concept through final delivery.Set project schedules.