· Managing day to day operation including revenue management, sales & marketing, asset management, social media reputation management, and human resources functions.· Unparalleled guest relations skills especially training staff in creating the “Wow” experience; as well as the uncanny ability in resolving guest requests and concerns.· Regularly conduct quality assurance inspections pertaining to cleanliness.· Timely submittals of daily, weekly, and monthly Revenue, Purchasing, and P&L reports.· Successfully increased revenue by 26% at the Lynnwood, WA location from 2013 to 2014.· Grand opening manager at the LQ Tumwater, WA location; successfully ramping up average occupancy level to 78% from October 2015 to March 2016.

• Chaired safety committee, maintaining OSHA safety procedures and training logs.• Participated in weekly conference calls and monthly corporate P&L review to identify missed opportunities and strategize to improve corporate benchmarks. • Developed following of highly skilled luxury hotel professionals, successfully recruiting them to team.• Initiated daily morning stand up meetings, sharing best practices, addressing guest concerns, resulting in high level of staff performance.

· Manage guest services, room service, and housekeeping operations thru directing, implementing and maintaining service standards.· Monitor third party booking partners and analyze trends to create suitable revenue strategies. · Interview, hire, and train staff to perform beyond core standards in order to maximize guest experiences and drive satisfaction.· Initiate daily morning stand up meetings as to address guest concerns and share best practices to ensure high level of staff performance.· Regularly meeting with sales managers to coordinate group needs and VIP requirements.

· Develop and supervise room attendants’ performance to ensure exceptionally clean guest rooms and hotel property. · Assign duties, inspect, and enforce room standards, as well as investigate complaints regarding housekeeping service and take corrective action.· Create a biweekly Housekeeping schedule as well as closely monitor staffing level corresponding to occupancy pickup.· Project and maintain a weekly purchasing inventory for the department.· Professional contact with all other departments such as Reservations, Sales, and Engineering to encourage smooth coordination of hotel services and to drive guest and associate satisfaction.· Accolades includes Manager of the Quarter in Winter of 2008; recipient of five honorable mentions by name out of ten perfect guest surveys in August, 2009.

Management Training Certification, Four Seasons – Olympic Hotel, Seattle, WADiversity Training Certification, Four Seasons – Olympic Hotel, Seattle, WACross-trained in all aspects of room operations / Successful completion of Supervisor & Management development training / Well-versed in the PBX system as well as offering support role for the Director of IT.