Jonathon Shea Email & Phone Number

Kirkland, WA, US

New York, New York, US

Addison, Texas, US

Denver, Colorado, US

Edmonds, WA, US

· Managing day to day operation including revenue management, sales & marketing, asset management, social media reputation management, and human resources functions.· Unparalleled guest relations skills especially training staff in creating the “Wow” experience; as well as the uncanny ability in resolving guest requests and concerns.· Regularly conduct.

• Chaired safety committee, maintaining OSHA safety procedures and training logs.
• Participated in weekly conference calls and monthly corporate P&L review to identify missed opportunities and strategize to improve corporate benchmarks.
• Developed following of highly skilled luxury hotel professionals, successfully recruiting them to team.
• Initiated daily morning stand up meetings, sharing best practices, addressing guest concerns, resulting in high level of staff performance.

· Manage guest services, room service, and housekeeping operations thru directing, implementing and maintaining service standards.· Monitor third party booking partners and analyze trends to create suitable revenue strategies. · Interview, hire, and train staff to perform beyond core standards in order to maximize guest experiences and drive satisfaction.·.

· Develop and supervise room attendants’ performance to ensure exceptionally clean guest rooms and hotel property. · Assign duties, inspect, and enforce room standards, as well as investigate complaints regarding housekeeping service and take corrective action.· Create a biweekly Housekeeping schedule as well as closely monitor staffing level corresponding.

Management Training Certification, Four Seasons – Olympic Hotel, Seattle, WADiversity Training Certification, Four Seasons – Olympic Hotel, Seattle, WACross-trained in all aspects of room operations / Successful completion of Supervisor & Management development training / Well-versed in the PBX system as well as offering support role for the Director of IT.

Toronto, Ontario, CA