Managing hundreds of UNIX and Linux servers running a proprietary medical billing system. Responsible for replacing faulty hardware, troubleshooting both proprietary and OS software problems. Installed new systems and upgraded out-dated equipment. Diagnosed CAT5 network problems and provided support for old serial networks. Aided in design and layout of networks in new offices. Supported PCs running multiple versions of Windows

Designed and maintained network of sites owned by AACTION Auditions. Authored and implemented code based on feature requests. Extensive experience testing site functionality and working with company to improve overall user experience. Includes extensive work with designing and managing relational databases and authoring extensive PHP, JavaScript, and jQuery code.

Responsible for technical support of SouthTrust's Automated Retail System (STARS). Provides hardware, software, and network support for SouthTrust's retail branch employees utilizing the STARS system. Provided customers with 74.67% first call resolution support in 2003. Escalates un-resolved issues as needed to ensure timely resolution.

Provided high quality customer service to SouthTrust bank customers. Responsibilities included using all available resources to find solutions to customer problems; advising customers in making financial decisions; utilizing Decision Power and Chexsystems for customer account qualifications; assist coworkers in customer service issues and escalate problems as needed.

Assisted manager by developing key tracking mechanism for department support metrics and with the development and implementation of employee training curriculum. Worked with supervisor on numerous process improvement initiatives. Validated bankcard account uploads.