Lisa Marchand Email & Phone Number

Savannah, Georgia, United States

Savannah, Georgia Area

• Managed and executed all advertising in multiple print and digital publications, as well as radio.
• Consulted with sales and operations departments to manage marketing initiatives promoting specialty cruises.
• Managed and created content for multiple social media and event pages; increasing media exposure, which in turn has assisted in the sellout of holiday and special event cruises, servicing 800+ guests per event.
• Responded to all consumer comments and inquiries to ensure customer satisfaction and retention.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral
• Built and strengthened strategic relationships with vendors, advertising agencies and leading tourism partners.

Winter Haven, Florida, United States

• Served as the first point of contact with all visitors and managed the front office along with a budget of $80,000.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Managed Consumer Comments Department by responding to all comments and resolving any issues.
• Developed and distributed the company’s quarterly newsletter to 300+ stakeholders.
• Maintained calendar of events, scheduled appointments, arranged travel itineraries, and coordinated meetings.
• Assisted the Operations Team with extensive data entry using excel or the company designed operating system.

• Conducted detailed market analysis for new communities.
• Performed competitive price analysis and features analysis for existing communities.
• Categorized and ranked new and developing communities according to qualification standards by the company's investment team.

• Grew and maintained a client base of 15 Residential and Commercial accounts.
• Performed periodic Inspections & Supervised sanitation crews, ensuring quality standards were adhered to.

• Assisted Marketing team in organizing, planning, and working numerous events such as the Outback Bowl, Outback ProAm, and the Outback Walkabout.
• Served and provided guests with the ultimate special event or dining experience.
• Assured customer satisfaction.
• Maintained customer retention.

Bachelors, Sciencemarketing

Associates Of Arts, Business Administration