Steven Healy Email & Phone Number

Yuma, Arizona, United States

-- Oversee customer financial accounts and process customer adjustments. -- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints. -- Determine proper resolution for customers to receive tax returns as quickly as possible.

Jackson, Michigan, United States

-- Intake Warehouse Mortgage Lending applications and continue to update insurance policies for each company. -- Gather and analyze required financial documents to ensure clients continued to stay in compliance. -- Communicate and deliberate with Relationship Managers regarding company’s needs. -- Create extensive reports and spreadsheet tracking.

Jackson, Michigan, United States

-- Organize inbox emails such as Purchase Advices, loan verifications, and handle appropriately, etc. -- Process warehouse mortgage loan payments according to purchase advice and correspondent. -- Initiate daily Journal Vouchers and balance checking accounts to reconcile accounts correctly. -- Created the organization process that enabled the payments.

Jackson, Michigan, United States

-- Completely revamped report process to improve overall efficiency and timeliness.-- Programmed Macros in Excel using VBA to automate reports and lowered report runtime by 75%. -- Responsible for daily maintenance of new records entered into the ADP/SAP record system.-- Re-organized customer files to allow for easier use by employees.

Sturgis, MI

-- Updated company systems to enable AutoCAD design and CNC Machine use for all models. -- Designed all models of medical back braces using AutoCAD to then be used by CNC machine to cut out patterns according to specifications.-- Improved production process to keep up with increased workload.-- Established the process that enabled AutoCAD and the CNC.

Battle Creek, MI

--Maintained and upgraded Excel spreadsheets tracking federal taxes and separates between stateincluding different local city taxes for all Kellogg owned companies. --Responsible for daily print out of checks for accounts payable. --Routed daily emails, mail, and incoming help tickets to appropriate individuals within Kelloggs. --Printed out weekly and.

Battle Creek, MI

--Perform audits on calls and tickets while documenting feedback per standards. --Maintain and upgrade an Excel spreadsheet that tracks feedback from issues on calls and tickets per agent. --Responsible for tracking strengths, weaknesses, and overall feedback on new Manila Agents. --Solve and escalate issues that can lead to complaints to the Supervisor..

Battle Creek, MI

--Promoting and executing efficient, effective delivery of specific assigned activities while following standard company processes and meeting assigned service level agreements. --Sorting, scanning and indexing employee documents legally required to be kept by the Company. --Supporting the implementation of a system to measure team and individual.

Galesburg, MI

--Operated the brewery's bottling line(s) following all established policies and procedures. --Performed daily clean-up and maintenance of the equipment in the bottling line and warehouse areas. --Performed routine cleaning and maintenance tasks including the cleaning of tanks, brewery floors, packaging areas, brew house, and other locations as needed..

Richland, MI

Helped demolish and construct a house including insulation, roofing, and painting until completion. Maintained and completed landscaping projects at several houses. Built several other construction projects including a garage, fence, and in-ground pools. Developed an extreme attention to detail.

Kalamazoo, Michigan Area

Retrieved, sorted and stamped all city mail. Drove and delivered mail to various city offices and departments.

Bachelor’S Degree, Finance, Business Management, 3.3

Activities and Societies: Participated as one of WMU's Goldmen for their first ever season.Attended Western Michigan University focusing.

Bachelor Of Business Administration (B.B.A.), Finance And Business Management