Manufacturing Quality Leader● 2016 Oxford Instruments Chairman’s Award Winner for Operational Excellence● Customer Liaisono Bridge between operations and the customer when new products are introduced.o Develop quality tools with the engineering group to integrate new customers/products.o Lead team to find the root cause, to develop corrective actions and implement corrective actions to address customer complaints. ● Production quality leader.o Perform effectiveness audits.o Developed training curriculum and certification criteria for operators.● Manage laboratory testing and personnel - Lead continuous improvement effort that saved $10,000 per month in liquid helium costs.● QMS and SMS Internal Auditoro ISO 9001:2008 QMS Standardo ISO 9001:2015 QMS Standardo OHSAS 18001 Standard● Develop and execute validation protocols.● Manage supplier quality management systemo Auditso Collaborate with suppliers to improve quality.

Worked on Green Belt Projects, achieving $60K savings for batch recovery and reducing lot test cycle time by 90%.Develop and execute validation protocols, manage change control system.Increased production yields by >10%.Document control system used for training.Regulatory certification in ISO 9001:2008.Used SPC analysis to track and address test data and process data.Computerized training system (META) used to communicate process changes.Used CAPA System to address actions from root cause analyses and customer issues as well as manage audit findings and supplier product issues.Certified Lead Auditor including development of the internal audit program.Managed Customer Complaint System, achieving no customer complaints 2009-2011.Lead auditor for Supplier Audit Program, increased Supplier Quality score by 15%.Managed QC Laboratory, responsible for 1-3 laboratory technician, developing validation protocols for new lab assays.

Developed quality strategy for the business unit, reducing customer credits by 30% and internal rejects by 50%.Developed validation and experiment plans for production equipment and processes.Corporate ISO Management Representative for two business units and five manufacturing plants.As Supplier Quality System Manager developed the supplier assessment system and managed 9 quality control inspectors (union shop).Managed the Business Unit SPC Program, including database administration, lead for software / hardware issues, and production / quality actions.Perform benchmarking studies.

Increased final product selects by 12% by process improvements, and focus on standard operating procedures. Work closely with manufacturing to start up new products.Qualified new raw materials for strategic purposes achieving cost savings of $800,000 per year.Qualified recycled material to be used as a raw material achiebing cost savings of $690,000 per year.

Liaison between the manufacturing plant and Engineering/R&D. Track raw material properties and predict impact on the production process.Train and supervise support staff in implementing weekly off-line test procedures.Liaison between Corning Inc. and raw material suppliers.Developed new suppliers using the Supplier Total Value Process.

Developed a ceramic capacitor 25% smaller in diameter than previous capacitors and able to pass Underwriters Laboratories (UL) safety tests.Conducted safety training for all new employees. Performed powder processing (dry pressing), screen printing and firing functions.