• Provide contractual services to The WorkPlace by facilitating diversity and inclusion (D&I) as well as customer service training for unemployed and underemployed adults transitioning into the healthcare field.• Collaborate with Career Counselors at The WorkPlace, Educators, Nurses, and Connecticut League for Nursing representatives on developing curriculum that tailored to each client’s needs. • Educate up to 40 clients per month to ensure they were provided with the resources needed to secure and maintain employment.

• Served as a key stakeholder in managing the onboarding, training, and licensing process for over 235 insurance agents.• Spearheaded annual maintenance logistics for over 5,000 licenses across 24 states, while also managing the application process to support the licensing obtainment for up to 60 new agents per year.• Coached agents on how to meet requirements for training courses, while enrolling them into a pre-licensing program, and sharing best practices on how to prepare for licensing examinations. • Recorded licensing data into customer relationship management (CRM) technology in efforts to streamline the maintenance process.

• Designed virtual and in-person training courses that educated new agents on insurance products and sales technology.• Managed continuing education timelines and pre-licensing programs that coached clients who aspired to become an insurance agent.• Developed training videos through the Learning Management System (LMS) that educated agents on how to excel in their roles.• Gamified training content to increase levels of engagement and interaction during in-person sessions for up to 10 agents per month. • Partnered with Human Resources (HR), Recruiting, and the Training team to ensure approval and alignment on training content.• Created standard work on licensing procedures to ensure each agent’s knowledgeability and compliance with company policies.

• Taught customer service as well as D&I training courses for unemployed and underemployed clients at the Workplace.

• Oversaw content curation and workshop facilitation on goal setting, professional development, resume building, financial planning, soft skills, and positive mental attitude trainings at The Workplace. • Trained 40 unemployed and underemployed clients monthly to share career readiness practices when pursuing a job in healthcare. • Led the creation and submission of grant proposals which resulted in the securement of funding to lead more interactive trainings.

• Supported high school English teachers by creating lesson plans, facilitating curriculum-based content, distributing assignments, and assessing the work of up to 30 sophomores, juniors, and seniors per class based on school performance and academic standards.• Governed instructional design efforts for 30 kindergarten through 6th grade students to support their learning in the Library program. • Liaised between faculty and staff to maintain standards of student conduct to ensure a safe and positive classroom setting.