Shea O'Hanlon Email & Phone Number

- Led the delivery of annual financial crime risk assessments, demonstrating strong analytical and problem-solving skills in resolving issues and coordinating communication across first and second-line colleagues. Leveraging expertise in risk management and compliance to ensure regulatory adherence.- Managed the risk appetite statement for financial crime.

- Coached and mentored advisors: Provided guidance and support to advisors within the Digital Team and throughout the department, ensuring adherence to compliance standards and maintaining a strong customer focus.- Performance optimization: Identified and addressed shortcomings within the Digital Team, conducting root cause analyses and implementing.

Belfast, United Kingdom

- Strategic Leadership and Performance Management: Successfully managed a team of 12 new advisors, leading them to become the top-performing team within the department for eight of twelve months, exceeding KPIs.- Risk Management and Compliance Oversight: Completed monthly risk returns ensuring regulatory compliance through overviewing, and analyzing data.

Belfast, United Kingdom

- Training and Development Leadership: Provided comprehensive training to new staff, ensuring understanding and adherence to policies and procedures, and coached and developed new colleagues in the Training Bay, instilling core values and guidelines of the bank.- Performance Monitoring and Management: Conducted daily call monitoring to ensure consistent.

Belfast, United Kingdom

- Exceptional Customer Service Delivery: Provided outstanding service by efficiently handling customer queries daily, ensuring timely and high-quality resolutions, resulting in consistent recognition for performance excellence.- Quick Adaptation and Learning: Demonstrated rapid adaptation to banking procedures despite lacking prior experience, completing.

Newry

- Providing administrative support for the company's sales and marketing activities.- Accurately record and process customer orders by telephone and email.- Calculate and provide sales quotations to customers.- Deal with relevant customer enquiries via email and telephone- Listing products for sale on The Rug House website and other 3rd party websites..

Belfast

- Assisting the public by providing an enjoyable and engaging visit by facilitating their interaction with the exhibits. Thus creating a comfortable, safe and supportive environment.- Meeting and greeting group leaders and with the management of groups throughout their visit. This entails of liaising with the group leaders and providing orientation to.

Bachelor’S Degree, Bachelor Of Science (Bsc) Hons Business Management

Higher National Diploma (Hnd) In Business And Related Subjects, General Business Management

High School