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Shea O'Sullivan Email & Phone Number

Known for problem solving, customer satisfaction, process improvement, and compassionate handling of staff and customers at EF Education First
Location: Pittsburgh, Pennsylvania, United States 12 work roles 4 schools
1 work email found @ef.com 2 phones found area 617 and 412 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email s****@ef.com
Direct phone (617) ***-****
LinkedIn Profile matched
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Current company
EF Education First
Role
Known for problem solving, customer satisfaction, process improvement, and compassionate handling of staff and customers
Location
Pittsburgh, Pennsylvania, United States
Company size
23374 employees

Who is Shea O'Sullivan? Overview

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Quick answer

Shea O'Sullivan is listed as Known for problem solving, customer satisfaction, process improvement, and compassionate handling of staff and customers at EF Education First, a company with 23374 employees, based in Pittsburgh, Pennsylvania, United States. AeroLeads shows a work email signal at ef.com, phone signal with area code 617, 412, and a matched LinkedIn profile for Shea O'Sullivan.

Shea O'Sullivan previously worked as Director of Tours School Agreements at Ef Education First and Quality Services Manager at Road Scholar. Shea O'Sullivan holds Bachelor Of Arts (B.A.), Sociology And Anthropology from Colgate University.

Company email context

Email format at EF Education First

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{first}.{last}@ef.com
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Profile bio

About Shea O'Sullivan

An operationally-minded Safety & Emergency Response Director who brings a proven track record of process improvement and implementing best practices for procedures and preparedness in the educational travel industry. Known for always exhibiting excellent customer service skills and compassion. Adept at assembling and deploying high performing, cross-functional, remote and local teams to react in emergency situations. Demonstrated success in providing effective internal and external communications to team members, customers and media. Practiced in building strong customer relationships. Recognized for swift action and calm demeanor during high-pressure situations. Skilled in Microsoft Office suite and Salesforce CRM. Strong communication skills both written and verbal.Top Strengths:*Empathy*Adaptability*Responsibility*Developer*Achiever

Listed skills include Crisis Management, Emergency Planning, Emergency Procedures, Logistics, and 21 others.

Current workplace

Shea O'Sullivan's current company

Company context helps verify the profile and gives searchers a useful next step.

EF Education First
Ef Education First
Known for problem solving, customer satisfaction, process improvement, and compassionate handling of staff and customers
lucerne, switzerland
Website
ef.com
Employees
23374
AeroLeads page
Company profile
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12 roles

Shea O'Sullivan work experience

A career timeline built from the work history available for this profile.

Director Of Tours School Agreements

Current
Ef Education First

Remote

Aug 2021 - Present

Quality Services Manager

Road Scholar

Greater Boston Area

Drove organizational efforts to exceed NPS quality goals across all program lines. Created and implemented consistency in tracking and reporting program issues with actions and results. Audited travel programs and made recommendations for improvement based on customer feedback.

Jan 2020 - Jun 2020

Director Of Extension Sales & Placement Operations

Cultural Care Au Pair

Greater Boston Area

Led, coached, and supported Extension Program Specialists in relationship selling to successfully hit weekly, monthly, and annual sales targets. Grew au pair extension program by a record 14% and received 2018 Goal Crusher award for sales success. Improved sales policies and practices. Defined the sales cycle, created accurate job descriptions and.

Sep 2017 - Jul 2019

Director Of Safety & Emergency Response

Ef Educational Tours

Greater Boston Area

Oversaw emergency management and crisis response for world leading educational travel organization. Managed all aspects of response to emergency situations involving students and teachers on international tours including mobilization of teams both centrally and remotely while providing constant communication with staff and travelers’ families. Pioneered.

Dec 2013 - Sep 2017

Director Of Production

Ef Educational Tours

Greater Boston Area

Partnered with Operations, Sales and Travel departments to coordinate logistics and meet deadlines for over 6,000 tours annually. Conducted ongoing training for Sales and Customer Service staff of over 200 in two corporate offices to set appropriate tour expectations regarding on-tour procedures, travel destinations and CRM system.

Dec 2007 - Dec 2013

Senior Production Manager

Ef Educational Tours

Greater Boston Area

Created and ensured adherence to sales logistics schedule which enabled production deadlines to be met. Monitored and ensured quality of tour experience for three divisions.

Aug 2007 - Dec 2007

Production Manager

Ef Educational Tours

Greater Boston Area

Created and ensured adherence to sales logistics schedule which enabled production deadlines to be met.

Aug 2006 - Aug 2007

Regional Sales Director

Ef Educational Tours

Greater Boston Area

Managed Sales staff of up to 15 in relationship selling to successfully hit sales targets. Oversaw New England customers in 7 states, creating an excellent experience through targeted outreach and customer service from tour design through travel and post-tour evaluation.

Aug 2005 - Aug 2006

Regional Sales Manager

Ef Educational Tours

Greater Boston Area

Managed 8-10 front line Sales staff. Increased product awareness and sales through cultivating new leads, targeted customer retention, and fostering new partnerships with schools throughout New England.

Dec 2004 - Aug 2005

Customized Tour Consultant

Ef Educational Tours

Greater Boston Area

Partnered with educators to deliver customized international academic tours to middle and high school students. Built and fostered relationships with middle and high school teachers to maintain existing customer database while building new business. Supported schools with fundraising and informational meetings for tour planning. Managed pre-departure.

Aug 2001 - Dec 2004

Intern

Magnet Communications

Greater New York City Area

Worked primarily on a campaign for Heinz Ketchup's release of a new line featuring Kathy Griffin as spokesperson.

May 1999 - Aug 1999

Intern

Magnet Communications

Greater Pittsburgh Area

Coordinated and wrote and ongoing newsletter highlighting updates on the company's clients.

Jun 1998 - Aug 1998
Team & coworkers

Colleagues at EF Education First

Other employees you can reach at ef.com. View company contacts for 23374 employees →

AG Alexander Gosling Alexander Gosling Colleague at Ef Education First Greater Sheffield Area, United Kingdom View → 秦 秦伊洋 秦伊洋 Colleague at Ef Education First Pudong, Shanghai, China, China View → AW Alex Williams Alex Williams Colleague at Ef Education First Cassington, England, United Kingdom, United Kingdom View → AE Andrea Engelbert Andrea Engelbert Colleague at Ef Education First Sweden, Sweden View → AE Adam Edwards Adam Edwards Colleague at Ef Education First Greater Leeds Area, United Kingdom View → LM Lars Medborg Lars Medborg Colleague at Ef Education First Sweden, Sweden View → CG Catalin Gavan Catalin Gavan Colleague at Ef Education First Stallikon, Zurich, Switzerland, Switzerland View → MS Mikie Sugie Mikie Sugie Colleague at Ef Education First Japan, Japan View → TM Tamara Milosevska Tamara Milosevska Colleague at Ef Education First Soko Banja, Centralna Srbija, Serbia, Serbia View → JA Julia Alm Julia Alm Colleague at Ef Education First Zurich, Switzerland, Switzerland View →
4 education records

Shea O'Sullivan education

Bachelor Of Arts (B.A.), Sociology And Anthropology

Colgate University

Activities and Societies: Big Brothers, Big SistersGraduated with a degree in Sociology & Anthropology and a minor in Education. Spent a.

Education record

New York University

Semester abroad in Florence, Italy. Courses taken at NYU campus in Florence as well as University of Florence. Focus on Italian language.

High School

Shady Side Academy

Activities and Societies: Community service club, literary magazine, swim team

Education record

Maine Coast Semester

Semester long academic program with an emphasis on environmental studies for high school juniors in Wiscasset, Maine operated by the.

FAQ

Frequently asked questions about Shea O'Sullivan

Quick answers generated from the profile data available on this page.

What company does Shea O'Sullivan work for?

Shea O'Sullivan works for EF Education First.

What is Shea O'Sullivan's role at EF Education First?

Shea O'Sullivan is listed as Known for problem solving, customer satisfaction, process improvement, and compassionate handling of staff and customers at EF Education First.

What is Shea O'Sullivan's email address?

AeroLeads has found 1 work email signal at @ef.com for Shea O'Sullivan at EF Education First.

What is Shea O'Sullivan's phone number?

AeroLeads has found 2 phone signal(s) with area code 617, 412 for Shea O'Sullivan at EF Education First.

Where is Shea O'Sullivan based?

Shea O'Sullivan is based in Pittsburgh, Pennsylvania, United States while working with EF Education First.

What companies has Shea O'Sullivan worked for?

Shea O'Sullivan has worked for Ef Education First, Road Scholar, Cultural Care Au Pair, Ef Educational Tours, and Magnet Communications.

Who are Shea O'Sullivan's colleagues at EF Education First?

Shea O'Sullivan's colleagues at EF Education First include Alexander Gosling, 秦伊洋, Alex Williams, Andrea Engelbert, and Adam Edwards.

How can I contact Shea O'Sullivan?

You can use AeroLeads to view verified contact signals for Shea O'Sullivan at EF Education First, including work email, phone, and LinkedIn data when available.

What schools did Shea O'Sullivan attend?

Shea O'Sullivan holds Bachelor Of Arts (B.A.), Sociology And Anthropology from Colgate University.

What skills is Shea O'Sullivan known for?

Shea O'Sullivan is listed with skills including Crisis Management, Emergency Planning, Emergency Procedures, Logistics, Travel Management, Safety Management Systems, Risk Assessment, and Customer Service.

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