Brian Shearer Email & Phone Number

Mill Run, Pa, Us

Somerset, Pa

Primary resource for Dealer Operated Service Centers in the US and Canada including the selection, qualifying, contracting and training. Seeing through the entire process from return entry, credit issuance and failure code analysis for each center. Daily duties as the lead Supervisor for the Somerset, PA Repair Department, such as maintaining a personnel structure and staffing level, training, evaluating, and discipline. Enforcement of UIAW Union Contract, oversee data entry for service orders and inventory transactions. Communicate trending data, failure data, and non-typical unit anomalies. Oversee part consumption and inventory stocking levels, enforcement of safety policies, repair procedures to assure all processes meet DeVilbiss, OSHA, and FDA requirements. Participate in agency audits and continual strive for improvement, throughput and cost reduction.

Somerset, Pennsylvania

Facilitate the accuracy and timeliness of product supply and demand. Determination of stocking levels, creation and completion of transfer orders, supervision of shipments and paperwork. Determine cost savings opportunities involving analysis and creation of daily stocking requirements between ERP systems, analysis and communication of outstanding orders. Provide leadership and support to shipping department with day to day duties/assignments.

Somerset, Pa

Managed the call center and all processes relating to customer orders, quotes, returns, inquiries and complaints. Budgeted for department and assured operating within. Strong focus on improving process efficiencies within department and other functional areas directly linked with the customer experience. Helped lead and sustain marketing and sales programs. Hiring of new employees. Oversaw the west coast distribution/repair site, third party fulfillment warehouses and the Canada distribution/warehousing.

Somerset, Pa

Overseen day to day customer/technical service operations including strong development of employees through training, communication, process improvement and measurements. Created a continuous learning environment that was highly professional, customer focused and challenged service obstacles.

Somerset, Pa

Managed the overall strategic direction of the aerosol and suction product lines. Including the development and implementation of a business plan to support existing and future product life cycles.

Somerset, Pa

Developing customer service representatives, supporting all the call center daily activities and endorsing overall company sales goals by enhancing the customer experience.

Somerset, Pa

Processed customer orders, quotes, returns, inquiries and complaints. Supported overall company sales goals by enhancing customer relationships through the delivery of service excellence.

Somerset, Pa

Assisted guests with luggage and transportation, responsible for performing maintenance and inspection on all department vehicles, aid other departments throughout the resort on an as needed basis, promote superior customer service qualities and facilitated guest convenience.