Sheba Mitchell Email & Phone Number

Albany, New York, United States

Albany, New York

Responds to numerous callers' inquiries and needs in accordance with all department and performance standards, procedures and protocols. Facilitates the fulfillment of caller requests for information. Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Utilizes systems and technology to document and manage each individual call. Manages and routes incoming faxes and email. Performs all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures. High volume of data entry, use of call center phone systems in a fast-paced, deadline-oriented work environment.

Greater New York City Area

Document activities of daily living and charting any changes in behaviors. Maintain a clean and safe living environment for clients with developmental and physical disabilities. Provide habilitation services to each client as prescribed in that client’s service plan.

Albany, New York Area

Create and maintain systems and procedures to expedite workflow and organize task priorities. Assist with the Director’s day-to-day operations by maintaining schedules, drafting correspondence, and ensuring adequate preparation for meetings. Prepare travel arrangements, agendas, and briefing materials for executive staff. Preserve donor relationships by maintaining accurate files, monitoring and documenting all contributions, and corresponding with patrons according to donor cycles.

Managed the rosters and schedules of 10 case managers. Maintained company database: filed and organized health related documents, created charts and applications. Prepared and submitted quarterly reports to NYS Department of Health. Managed large sets of data using Excel. Maintained basic office duties: copying documents, emails via Outlook, prepared Word documents, and recorded meeting minutes weekly.

Albany, New York Area

Worked in a busy call center environment handling high call volumes of about 300 incoming calls per day. Responsible for mailing client’s proper paperwork and forms, organizing and typing notes into state database. Helped to train new associates and also developed training manuals for existing associates being introduced to new processes.

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Health Services/Allied Health/Health Sciences, General

Associate Of Science - As, Medical Office Assistant/Specialist