Shebeen Jerome Email & Phone Number

Aim: Operations Manager handling more than 2000+ Customers across Tamil Nadu with a team of 25 Members to Install, Configure, Test and Deploy Cloud Computing Devices and Internet Content Filtering Solutions. Utilizing appropriate methods and a flexible interpersonal style to help build a team and facilitate the completion of Various ProjectsResponsibilities:Connect Business Solutions works with Government Enterprises like ELCOT, BSNL and RCS for various Project Requirements.ELCOT is the Single Nodal Agency for all Government Corporate Projects / Electronic Equipment Procurement.RCS – The Co-operative Department with a widest spread across Tamil Nadu delivering Banking and other services to the Public.Under the aegis Dept. of I.T, Ministry of I.T, New Delhi, e-Governance Project is rolled out in every State with e-Governance Agency working along with ELCOT in Tamil Nadu.Involved in the End to End implementation of the e-Governance Project where PACCS, PACB and L.D banks provide e-Services to the public.Prospecting, Identifying, & generating new business and generating additional business from existing customer.Create and implement strategies to seek out potential partners to promote our solutions.Create Plan, direct, control, monitor and report this work on a project basis.Identify and manage project dependencies and critical path.Have the ability to work on multiple projects simultaneously.Have the ability to estimate projects / tasks.Manage security solutions, Content Filtering Solutions, firewall and anti-virus.Develop and Maintain Positive Customer Relationship and ensuring proper end to end client servicing. Building good relationship with existing clients.Good functional knowledge in IT hardware sales/IT Managed services/Rental and leasing solutions for corporate customers.Manage Customer Support Team to resolve all Customer Issues within the agreed TAT and SLAResponsible for Tracking Project milestones and ensure deliverables

Heading the India Operations of Winston Joseph, I was responsible for the Implementation and Support for all Projects assigned from the Parent Company. Study and Understand the Project Requirements.Devise a Strategy to address the Project Needs. Build a team and train them on the Scope, Requirement and Deliverables.

Responsibilities:To monitor IT operations and troubleshoot to ensure that all problems and queries are dealt with in an efficient and timely mannerServer Management, User Management, Workstation Management, E-mail Management, FTP Management, Vendor management, Document management.Maintenance and operation of Hardware, Software, Networking, Databases, Communication System, Operating System.Maintaining economic inventory of Hardware and Software

Responsibilities:As a Project Leader, Includes requirement gathering ,Implementation, administration, design the projects, Maintenance of heterogeneous Network Maintenance Of help-desk operation and Trouble shooting failures of Hardware ,Software & Network level.Conduct Traffic Analysis on Network/coverage to ensure 100% Network Up-Time.Consulting (Design & implementation – LAN / WAN /WLAN )Configuring and troubleshooting Cisco Routers and SwitchesInstalling, supporting and maintaining new server hardware and software infrastructureVLSM ,VLAN.& Modem ConfigurationStructured cabling ( Data & Voice )Network & Information Technology Security Solution Wireless and IP Telephony, Access Control & CCTV Responsible for team members Performance and ongoing development to achieve targets and highest service levels

Handle service calls effectively and resolve customer’s problem in efficient manner.Assisted on installation, troubleshooting on wireless boxes for Broadband Customers and educated customers on built- in firewall security features.Installing VOIP & Configuring and troubleshooting Cisco Routers & SwitchesMeasured end-to-end network performance.

Bachelor Of Science, Computer Technology

I had my Bachelor of Science Graduation in Computer Technology at Noorul Islam College of Engineering, Manonmaniam University.

Higher Secondary School, Maths And Computer Science

I had my Higher Secondary Education at Carmel Higher Secondary School