As a Product Owner, I serve as the bridge between the stakeholders and the Agile development team. I interpret higher-level functional and non-functional requirements into development-ready user stories and ensure that the team delivers high-quality software products that meet customer needs and goals.

As a Technical Project Manager, I executed system upgrades within specified budgets and timeframes while managing cross-functional resources. In addition, stakeholder management, requirements tracking, and preparing regular status reports and presentations for senior management and stakeholders were my executables.

- Contribute to project contract creation by providing time and cost basis of estimates for training and documentation.- Collaborate with stakeholders to efficiently support planning and scheduling of training for our customers.- Develop test plans, procedures, methods, and tools for testing to participate in the design, development, and implementation of product suite functionality.- Manage functional and technical training schedules for all projects to account for adequate unit resource management.- Execute System Readiness Demostrations to highlight functional development intended to meet customer requirements outlined contractually.- Conduct training classes for customer trainers, end users, supervisors, field personnel (Police/Fire/EMD), data administrators, records management, Management Information systems, GIS Mapping, Mobile data devices.

• Provide time/cost estimates for training and documentation• Support planning and scheduling of training for our customers• Collaborate with stakeholders• Conduct training classes for customer trainers, end users, supervisors, field personnel (Police/Fire/EMD), data administrators, records management, Management Information systems, GIS Mapping, Mobile data devices• Oversee functional and technical training for all projects • Development of test plans, procedures, methods, and tools for test• Participate in design, development, implementation and testing of CAD products• Support testing of customer specific and COTS/generic builds of products• Support updates/reviews of the Functional Specifications Documentation

•Oversee the incoming and outgoing communication operations regarding routine and emergency scenarios occurring on and around campus.•Collaborate with internal/external departments and community groups involved with planning and developing enhanced policies and procedures regarding current operations.•Work closely with industry partners to coordinate participation in projects, events, exercises and mandatory training.•Create plans, implement strategies and organizational visions from a high level and long-term point of view.•Develop and set the strategic direction for operational excellence by conducting needs assessments for personnel, equipment, performance reviews, and capacity planning and technologies management.•Provide overall training and information to personnel regarding procedural changes and current legal and operations information affecting emergency and non-emergency police services.•Confer with technology vendors on hardware and software options, installation, and upkeep for efficient communication operations.

-Taught police communications operators agency-specific course work, CAD software, and communications equipment required to validate job knowledge and retention.-Delivered classroom and interactive/simulated exercises for new and promoted employees, evaluating progress and adjusting approach as necessary to ensure successful completion.-Reformatted design of training manuals and Standard Operating Procedures (SOPs), eliminating redundancy and increasing effectiveness of the material.-Developed training notices, modules, jobs aids, and PowerPoint presentations to assist with training needs and employee understanding, under the direction of the Training Manager.-Coordinated and tracked continued-learning schedules for over 400 employees, balancing between a 24-hour operation schedule and state regulated timelines.-Instructed over 450 employees on specialized curriculum in a 3 month period, resulting in being awarded as Employee of the Year.-Conducted User Acceptance Testing for changes/upgrades in CAD software; operated as a liaison between CAD software provider and frontline end users.-Worked closely with Senior Management and various city departments to coordinate participation in projects, citywide events, exercises and mandatory training. -Met with internal/external agencies and advocacy groups involved with planning and developing enhanced policies and procedures regarding current operations.-Established and fostered relationships with organizations representative of the community, faith-based, and private sector, to administer training on resources available through the department.-Created marketing materials for distribution and served as a Spokesperson on behalf of the organization and department during tours, media campaigns, community meetings and festivals.

•Managed emergency communication through effective resource management. •Coordinated the operations of law enforcement units, emergency medical units, IDOT/CDOT, and the Traffic Control Aides in conjunction with multiple jurisdictions.•Participated in Continuity of Operations-Emergency Relocation Group, responsible for mobilizing the continuity facility for the purpose of 911 essential functions at the onset of emergencies.•Documented and apprised supervisory staff of news-worthy events with detailed summaries in compliance with policy and procedure.•Participated in on-going tests, training, and exercises to ensure capabilities are achieved and/or corrective actions are implemented.

•Participated in the monthly Steering Committee and/or Planning Team meetings, document developments and next steps.•Developed, corrected, made changes, and voted on critical information being added to documents and/or plans.•Assisted in identifying and creating goals, objectives and partnerships that enhance grant funding opportunities modeled after FEMA’s Community Rating System’s planning.•Researched trends and best practices in emergency management for the benchmarking and applying lessons learned for corrective actions implementation.•Drove traffic and activity to public website to build awareness, public participation, and gather stakeholder data in the planning process through direct public contact and social media.•Designed and presented informational material at citizen preparedness / public outreach meetings and workshops that involve citizens, stakeholders, and vendors.

Government Planning •Participate in the monthly Steering Committee meetings for Cook County’s Multi-jurisdictional All Hazards Mitigation Plan.•Assist in identifying and creating goals, objectives and partnerships that enhance grant funding opportunities modeled after FEMA’s Community Rating System’s planning.•Drive attention and activity to public website to build awareness, public participation, and gather stakeholder data in the planning process through direct public contact and social media.•Support in the facilitation of public outreach meetings and workshops that involve citizens, stakeholders, and vendors and includes the distribution of informational materials to the public.

Based on 4 years of experience coordinating and managing lifestyle/marketing events, I advise on the most effective execution of operations to impact attendees or target market. I act as a liaison between event organizer and facility management and staff during events to answer inquiries and fill requests. Management of event staff regarding setup/cleanup of venue and overall logistics are also among the skills I share with clients.

In my first position of public safety communication, I disseminated Illinois State Police to both emergency and non-emergency requests on the highways of the Greater Chicago-land area.I also learned to coordinate the response of appropriate first-responders to address citizens’ concerns using trunked radio system and telephone.Utilizing verbal and written communication with various law enforcement agencies to share and clarify information as well as maintaining data and files in compliance with Illinois State policy and procedure were among my responsibilities.

Using a customer service foundation and online banking educational tools, I aided customers with navigating their accounts and transactions. Account reconciliation, balance inquiries, and transfers were among the activities I performed. In addition, while highlighting the product offerings of the bank, I guided clients on the most useful and ideal tools to make their banking experience most efficient.