• contributing to the development of a positive culture across the agency that recognises and respects security and integrity obligations as integral elements of our personnel’s everyday decision making; including the delivery of regular staff guidance and awareness campaigns• facilitating AUSTRAC’s ongoing compliance with Commonwealth fraud and corruption related legislation and polices, such as the Public Governance, Performance and Accountability Act 2013 and the Law Enforcement Integrity Commissioner Act 2006• monitoring and analysing AUSTRAC’s fraud and corruption threat environment and ensuring that controls adequately address that environment though effectively engaging risk with a considered risk tolerance• planning and implementing strategies and work programs, and meeting statutory obligations, in relation to personnel security and fraud/ corruption prevention• conducting and coordinating investigations pertaining to the suspected violation of AUSTRAC security and integrity policies and managing AUSTRAC’s Public Interest Disclosures requirements in accordance with the Public Interest Disclosure Act 2013• assisting the Director in managing relationships between members of the Security & Integrity section and in working collaboratively with all internal business areas and other Commonwealth and State law enforcement and security agencies• managing AUSTRAC’s personnel security ,vetting and security investigation capabilities and personnel• developing and analysing efficient, effective and innovative security and integrity policies and procedures whilst seeking continuous improvement.

To act as an NFIB ambassador through proactive engagement with operational and strategic Fraud and AML teams across corporate, government, charitable and small-business organisations, in order to improve fraud reporting and UK law enforcement’s response to organised fraud crime.Achieved exceptional feedback in response to NFIB Stakeholder Awareness Events, resulting in improved engagement with and fraud reporting from a range of organisations.Expert speaker at industry and law enforcement events, including; the Lloyds Banking Group Annual Fraud Conference (London), Kent Police Business Crime Conference, and the Telecommunications UK Fraud Forum Working Group. Organiser and keynote speaker of inaugural City of London Police and NFIB Cyber Security Event.Provided expert consultation for EU-funded Project Skynet – a Bristol University research paper on combating e-crime attacks in the payment sector, initiated by the City of London and Metropolitan Police Dedicated Card and Payment Crime Unit.

Specialising in serious and organised banking and corporate fraud and money laundering, I developed intelligence on criminal networks operating locally, nationally and internationally. I was selected to provide the only UK representation at Europol during a number of operational and strategic meetings regarding business impersonation scams (i.e. CEO and mandate fraud). In this capacity I voted for the creation of a dedicated Europol Fraud Focal Point, which came into being in late 2015 under the name 'APATE'.I utilised my previous experience in the private sector to strengthen and establish new relationships between the NFIB and the banking, payments, mortgage, insurance and telecom industries. This resulted in increased bilateral intelligence sharing and improved crime prevention and enforcement outcomes.

To develop, evaluate and assess crime networks of reported fraud data, in order to identify suspects, highlight potential viable lines of enquiry, determine crime jurisdiction and, through research, create and dissemination packages to the relevant police force or law enforcement agency, in accordance with the Home Office Counting Rules.Identified and disseminated intelligence and crime packages relating to suspects in criminal networks that were subsequently dismantled by UK law enforcement agencies.Developed a problem profile on money mules which was disseminated to all UK police forces.Co-wrote an NFIB Crime Reviewer training manual, which is still in use today.

- To take receipt of, record, assess, prioritise, respond to and, where appropriate, fulfil all Data Protection Act requests and Court Orders from external stakeholders.- Quality assure all Suspicious Activity Reports prior to submission to the Serious Organised Crime Agency.- Report all confirmed fraud cases, compile evidence packages and provide expert witness statements for law enforcement.

- Analysis of transaction data and merchant profiles to identify risk and prevent loss. - Conduct telephone interviews.- Identify potential credit risk, money laundering or terrorist financing concerns; submitting associated referrals and Suspicious Activity Reports.- Complete investigation cases involving significant losses; suspending or terminating services where appropriate.- Provide bespoke fraud prevention advice.

- Managing an exceptionally busy team in excess of 15 staff.- Ensuring the completion of claims within tight timeframes and in accordance with policy and relevant legal frameworks.- The development and delivery of staff training documents and sessions, liaising with MI and IT departments to ensure correct data and performance capture and analysis- Conduct staff recruitment interviews.

- Spend, surveillance and claim analysis.- Providing support to law enforcement in relation to counterfeit operations.- Conducting customer interviews.- Making pay/no pay decisions in accordance with policy and legislation.- Reviewing complex documents to determine chargeback liability and apply the relevant card scheme rules.