Directed and resolved 200+ customer service calls per day, utilizing active listening and problem-solvingskills to enhance customer experience and ensure prompt issue resolution, resulting in a 20% decreasein call escalations.Built and maintained strong relationships with customers to understand their needs and expectations.Generated Qr codes for international inbound and outbound travellers.Provided product training and demonstrations to customers.

Excellent track record of solving and closing an average of 100 customer complaint cases daily.Skilled handling of irate customers through courteous and professional inbound and outbound calls ensuring customers were always adequately informed.Solved recurrent issue of delayed delivery by discovering and introducing package tracking software to customers. Provided accurate service information, and served as a knowledgeable resource to customers.Effectively built customers interest in the services and products offered by the companyImproved customer and carrier’s relationship by positive customer experience through active follow-up.

Responsibled for data management including timely data entry, quality assurance of data, undertakingbasic analysis of monitoring data, and developing progress reports to meet needs of funders.Provided technical telephone support for internal end users on routine hardware and software problemsincluding operating system support, application support, system access problems and database support.Troubleshoots and diagonsed basic problems with computer equipment.

Handled outbound telephone calls, email communications, and face-to-face meetings while deliveringexceptional client relations.Competently handled opening, sorting and distribution of incoming faxes,emails, and othercorrespondence on time and effectively.Reduced executive scheduling conflicts by 50% through efficient calendar management and proactive communication strategies.

Prepared HMO payouts valued at over N500, 000 while acting as Liaison between hospital and HMOstakeholders.Collaborated with Medicare, Medicaid and private insurance providers to establish relationships andresolve billing issues.Organised the day-to-day operations of the office, including scheduling meetings and appointments,organizing files, and handling correspondence.

Maintained comprehensive procurement files, including solicitations, proposals, evaluations, awarddocuments, official contracts, and correspondence on all procurements.Ensured that the products and supplies meet quality standards.Supervised and verified the procurement of materials according to the needs of the project.