Sheeba Chacko Email & Phone Number

Hanover, Nj, Us

Central, Hk

Opentext and ProcessUnity Systems Administrator

Noida, Uttar Pradesh, In

· Manage Content Server 10 for 4,500 plus users at Chemtura Corporation.· Provide technology support covering global enterprise deployment, installation, patches, modules, configurations, open text content servers, troubleshooting errors in SOV and servers, administer open text health check configurations, and configuration of search templates for business units.· Utilize multiple models (i.e. Content Server, Contract Module, Search forms and templates, Categories and Attributes, WebDav 10.1, Permission Viewer 3.3.5, Open Enterprise Connect 10.2.1, etc.).· Manage data center migration, perform capacity planning and backup to meet workload, and perform real-time analytics/monitoring and reporting.· Work in collaboration with business units linking technology solutions to broader goals and needs.· Change the paradigm of IT from a cost center to a value-added group by ensuring that technology solutions contribute to cost efficiencies, productivity, leaner operations, and profitability.· Utilize project management skills including cross-functional team facilitation, consensus building and change management.· Manage disabled users account and create retention policy for deleted workspace· Mange Audit query · Create Live reports, help management know usage on system and give recommendations on improvement of performance· Manage application during maintenance weekends for windows update.· Help implement Conductors meeting to knowledge managers with tips and new updates in environment· Manage permission to application taxonomy and servers

Köln, De

OPEN TEXT ADMINISTRATOR/ARCHITECT· Administered and configured open text content servers and security administration/architecture.· Designed and developed content models, security models, meta-data schemas, and content type.· Maintained and installed updates/patches and maintained daily operations and infrastructure.· Conducted detailed user requirements and led business and IT teams.· Used process mapping and workflows to establish a detailed familiarity with the business units.· Ensure that technology solutions improve overall business operations.· Used performance metrics to take a proactive versus reactive response to problems and opportunities, and as a baseline for continuous quality improvement.· Partnered with business units by sharing ownership and accountability for shared goals.· Managed and defined a project plan for EC client and ECM infrastructure on a global scale.· Performed report market, capacity planning and performance marketing using LiveReport.

· Responsible for Livelink system administration, which includes the following duties: Livelink and AD server integration, Livelink folder permission configuration, Livelink category configuration, and management of documents/records, configurations, deployment and testing.· Developed Livelink Workflow 4.5.0 for user groups.· Retrieved specific information by implementing/creating a file structure to index document content.· Provided Livelink administration, implementation and configuration of software, as well as being responsible for help desk support and analysis of Livelink 9.7.1.· Involved with the design and testing of Livelink explorer, and dealt with client uploading of files.· Lead Architect and a member of an ECM solution selection committee for the project.· Responsible for evaluating and leading Livelink solutions, providing strong points and limitations of vendor solutions in order to incorporate them into the solution requirements.· Prepared for computer set-up (hardware and software), operation system and application installations.· Generated and completed various Visio Floorplans for the organization.· Network Drop Configuration and VPN account management.· Worked in designing, configuring and deploying server-based file application known as Track-it Application Administrator.· Main point of contact for all IT related issues· Worked with a team of 3 for whole environment· Working with Visio creating floor plan for network and phone configuration · Develop IT infrastructure from scratch with network team

· Served as the initial point-of-contact for resolution of desktop/workgroup-related problems in a 2,000 plus user environment, including fire and police department at MWAA.· Responsible for Open Text folder configuration, Open Text category configuration, management, deployment and testing.· Responsible for troubleshooting, research, diagnostics and related documentation, and resolved technical issues surrounding Windows NT, Windows 2000 Professional, Microsoft Office, email, internet and intranet, web portal connections, and hardware/peripherals through remote assistance.· Configure remedy service center in creating macros for weekly reports on desktop support

Education record

Computer Science