Sheeba Dain Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Progressed from Administration Manager to Strategy Head and currently serve as Head - Solutions and Strategic Alliances. Key member of leadership team, in charge of, mentoring 50+ personnel for competent management of sales, product management, supply chain, finance, HR, and administration functions. Formulate business expansion strategies (including evaluation of export potential), devise plans for penetrating new markets, and spearhead efforts for providing exemplary customer services. Evaluate customer/prospects' requirements, develop custom solutions, and foster relationships with customers as well as business partners. Key Milestones:✦ Grew y-o-y revenue by ~40% by securing business from companies in new verticals such as engineering, dental, and defense. Won several tenders from IITs (Pan India) ✦ Evaluated export potential to Maldives and Africa ✦ Secured quality leads (4,000+) through online research, social media, webinars, tenders, and referral programmes✦ Improved customer service levels by reducing TAT for customer deliveries and after-sales services - built an expert team of engineers and logistics personnel, and maintained inventory for ensuring seamless operations

Mumbai, Maharashtra, India

Brought on board to build and maintain an effective sales organisation. Key Achievements:✦ Initiated COE (Centre of Excellence) model for sustainable development of the brand in India✦ Partnered with educational institutes and Government bodies for educating students on solar panels ✦ Launched DBA (Direct Business Associate) programmes for building distribution channel

Mumbai, Maharashtra, India

Managed HR and administration departments' operations, monitored and analysed business performance of varied verticals, and facilitated communication between leadership team and the rest of the organisation. Also, setup HR processes and enhanced employee engagement programmes.

Mumbai, Maharashtra, India

Managed operations of branch; and monitored sales performance across South Asia, Australia, and New Zealand. Key Achievements:✦ Improved communication and administrative processes to improve operations' efficiency ✦ Introduced employee engagement programmes

Mumbai, Maharashtra, India

Liaised with branch managers and department heads for monitoring progress of sales and operations functions, oversaw administrative support functions, and implemented procedures. Also, coordinated with recruitment agencies and oversaw recruitment process.

Mumbai, Maharashtra, India

Undertook quality checks of business processes for helping company secure ISO 9001-2000 certification, and managed software 'Super User' responsibilities. Key Achievements:✦ Setup company's office in Mumbai ✦ Drove efforts for successful completion of ISO audits for company's offices across West India

Diploma In Hrm

Bachelor Of Arts - Ba, Economics