I have a proven background within Community Safety, Neighbourhood Management and Anti-Social Behaviour case management. Currently working as Account Manager for ECINS, the UK's most widely-used multi-agency case management system, I am a highly organised, self-motivated individual with extensive experience of partnership development & coordination. I am a qualified - Expert status for Microsoft Office business applications. I have good experience & knowledge of effective data-sharing mechanisms and protocols to achieve positive outcomes for victims of crime & anti-social behaviour. I am also trained in PRINCE Project Support processes. I am a good team player and I will make sure my voice is heard but will sign up to team direction once a decision has been made. I have always shown a willingness to take on extra responsibilities, regardless of whether they are in my JD. In my several years working within Community Safety team I have gained experience of dealing with a wide range of people from a cross section of the community, in varying circumstances, sometimes with extremely difficult people; using my knowledge & interpersonal skills I have usually achieved a successful outcome for the customer