Sheeba K A

Sheeba K A Email and Phone Number

H.O.D - Training & Development at GoJaVAS ( We are hiring training executives for all zones.Contact - 8130098800 @ GoJaVAS
Esskay House, Plot 31, Udyog Vihar,Sector 18,India
Sheeba K A's Location
Gurgaon, Haryana, India, India
About Sheeba K A

• A zealous professional with over 10 years of experience in Training Delivery , Content Development , Coaching & Mentoring ,Recruitment ,Organizational Development , client interaction and Team handling . • Good interpersonal skills, eye for detail, change management and team management skills add value to the profile . • Flexibility and adaptability are key attributes in effortlessly driving business goals across functions . • An organized professional with excellent planning and Implementation ability .• Extensive experience in innovative approach to adult learning and individual development .• Good communication and presentation skills acquired as a result of extensive training experience .• Relative experience in conducting TNA , formulating solutions and conducting or organizing end to end training programs for curriculum based projects and self-development projects .• Content Development at all levels thereby by facilitating effective training delivery and implementations . • An exceptional analyst with an eye for detail. Experienced in Identifying performance gaps, problem areas, formulating an action plan , Implementation and Control across functions . Specialization : • Training Need Analysis • Employ Engagement & Rewards and Recognition• Six sigma black belt • Train the trainer certified• Business Communication

Sheeba K A's Current Company Details
GoJaVAS

Gojavas

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H.O.D - Training & Development at GoJaVAS ( We are hiring training executives for all zones.Contact - 8130098800
Esskay House, Plot 31, Udyog Vihar,Sector 18,India
Website:
gojavas.com
Employees:
1144
Sheeba K A Work Experience Details
  • Gojavas
    H.O.D
    Gojavas Sep 2013 - Present
    Gurgaon
    We drive learning and motivation across Gojavas, ensuring smooth operations and delightful work environment. All training needs ( Operational, Customer oriented, skill developmental . personal developmental) are timely identified and addressed . We believe in transforming zealous professionals to individual contributors , who can drive and contribute towards achieving business goals. Some of the key responsibility areas are : • Drive all operational metrics linked to customer satisfaction • Drive motivation on field and measure employee satisfaction • Run programs to motivate FEs and management at hubs• Plan training calender for all needs identified• Collect training feedback and measure effectiveness• Quarterly business review with clients and reportees• Technical training – Android , Fareye , WebEx and Ezetap • Customer service Training • Content Development • OD Trainings – Field ( Behavioral , motivational and self-developmental)• I-Lead training – Field( Executives and management )• Employ Engagement Field motivation – fun activities / motivational events
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  • Convergys
    Associate Trainer Convergys India Ltd
    Convergys Mar 2007 - Apr 2013
    Gurgaon, India
    o Recruitment for Citibank.o Team Leader Development.o Outlier management. o Accent reinforcement sessions for new hires and the tenured ones.o Remedial sessions for outlier population.o Facilitate client calibrations and call listening sessions.o Content development for reinforcement manuals.o Listening to samples (Live and recorded calls).o Coaching and Mentoringo Conducting training sessions/ Coaching sessions (Soft Skills).o Conducting and attending Calibrations (Internal and External)o Weekly and monthly analysis for the program.o Driving English on the floor.
  • Convergys India Services
    Language Coach
    Convergys India Services Mar 2007 - Apr 2013
    Accent reinforcement sessions for new hires and the tenured ones.Remedial sessions.Content development for reinforcement manuals.Listening to calls (Live and recorded calls).Delivering Feedback.Conducting training sessions/ Coaching sessions (Soft Skills).Conducting and attending Calibrations (Internal and External)Weekly and monthly analysis for the program.Driving programs like knowledgent (Customer satisfaction oriented module).CSAT and internal CSAT analysis.Driving motivation on the floor (coming up with new competitions, challenges etc.)Raising Red flags if required/ Referring to Ops if required
  • Baxy Infosol
    Quality Coach
    Baxy Infosol Dec 2005 - Mar 2007
    Trainer / Quality Analyst/ SPOC (Acting TL) for process like “I- direct mortgage (Us Process), Charity (Canadian process)”. Job Role: Acting as Assistant Team lead in the absence of the Team Leader.Coordinating all the team activities.Quality sessions for the new associates.Handling complaints.Internal Training.(Quality Team)Coaching / FeedbackRed Flag policyCalibration – Campaign fitness checkPost sale verification/Live bargingPreparing manual for presentation and continuous improvement/ Content creation to update training manualsHandling complaint callsJun’ 04 – Dec’ 05 with Infovision as Sales coach/ Quality Analyst for Onetel – Telephonic campaign (UK Process).Cold calling Online verificationPost sale verificationFeedback/ cap policyHandling complaints / Analyzing rejection calls.Maintaining the Issue fixing trackerCFC – Campaign fitness check.Preparing final reports for the higher management ( Sales passed report/ rejected ones etc)Commenced career
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  • Saffron Global Ltd
    Sales Officer
    Saffron Global Ltd Jan 2004 - May 2004

Sheeba K A Education Details

  • Bodhih Solutions
    Bodhih Solutions
    Train The Trainer Ceritification
  • Indian Institute Of Business Management
    Indian Institute Of Business Management
    Business Management
  • Iaan School Of Mass Communication
    Iaan School Of Mass Communication
    Mass Communication
  • Command Hospital Air Force Bangalore
    Command Hospital Air Force Bangalore
    Military Nursing

Frequently Asked Questions about Sheeba K A

What company does Sheeba K A work for?

Sheeba K A works for Gojavas

What is Sheeba K A's role at the current company?

Sheeba K A's current role is H.O.D - Training & Development at GoJaVAS ( We are hiring training executives for all zones.Contact - 8130098800.

What schools did Sheeba K A attend?

Sheeba K A attended Bodhih Solutions, Indian Institute Of Business Management, Iaan School Of Mass Communication, Command Hospital Air Force Bangalore.

Who are Sheeba K A's colleagues?

Sheeba K A's colleagues are Deepak Kumar, Shohaib Khan, Satish Patil, Oda Kirtinagar, Lmd Zone, Kamal Sharma, Mahavir Pawar.

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