Sheeba Francis Email & Phone Number

United States

Bridgewater, New Jersey, United States

Gwalior, Madhya Pradesh, India

Creating and Executing Schedules.Communicating with Staff or clients who need assistance.Maintaining an effective Workflow.Processing and Reporting on office Expenses.Maintaining Physical and Digital Employee Records.Hiring and Managing Staff, Reporting to senior managers

India

• Develops and designs courses and curriculum.• Edits and develops online learning materials.• Creates learning experiences and environments.• Designs learning activities, assignments, and assessments.• Creates computer-based training (CBT) modules and storyboards.• Collaborates with subject experts to develop course content.• Analyzes, updates, and refines existing online content.• Facilitates discussion and collaboration via social media.• Keeps current on best practices in instructional design.

India

Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.Ensures that appropriate actions are taken to resolve customers problems and concerns.Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.Performs other related duties as assigned.

Pune, Maharashtra, India

• Listen to customers’ concerns, issues and questions• Resolve customers’ concerns and answer customers’ questions to your best ability• Maintain a positive attitude and calmly respond to customers’ complaints• Recommend possible products to meet the customers’ needs• Refer issues and questions to managers if necessary• Prepare product and customer reports by gathering data collected during customer interactions