Sheeba S Email & Phone Number

At Curi, I lead transformation initiatives across our core business units—insurance, risk management, and wealth management—aligning strategic goals with digital solutions that drive sustainable growth and enhance customer experience. My focus is on creating scalable systems that streamline operations and support future opportunities, working closely with cross-functional teams to build cohesive processes and foster collaboration. Following Curi’s recent merger, I played a key role in post-merger integration, coordinating efforts across departments to ensure smooth transitions and align operations with our strategic vision. By uniting cross-functional teams, we successfully achieved integration objectives that strengthened Curi’s foundation for growth. One of the highlights of my current role has been leading a comprehensive upgrade of our payment processing systems. By introducing automation and simplifying workflows, I reduced customer response times by 40% and achieved $12,300 in annual cost savings. This improvement not only boosted customer satisfaction but also equipped our teams with real-time data insights to support better decision-making.

Raleigh-Durham-Chapel Hill Area

In this role, I established and led Curi’s Business Process Innovation team with a strong emphasis on Lean Six Sigma principles to drive operational excellence. I built this team from the ground up, bringing together process engineering and product ownership functions to help streamline and strengthen the foundation of our internal systems. My team and I focused on eliminating silos within the organization, enhancing communication, and developing processes that support each division’s most ambitious goals. Our work included optimizing client onboarding, which resulted in a 30% decrease in customer service call volumes, as well as implementing innovative digital solutions that sped up transaction processing. I also introduced an innovation framework that encouraged continuous improvement across divisions, ensuring that every project we undertook aligned with our overall growth strategy and supported long-term success.

At U.S. Bank, I led initiatives in the Financial Crimes Control division, specifically in risk assessment and process design. My role required developing strategies to strengthen our compliance protocols, particularly around AML and KYC processes. I guided my team in redesigning risk control measures and introduced automated solutions that ultimately reduced compliance gaps by 40%. By leveraging root cause analysis and proactive risk management, we enhanced the organization’s ability to respond to threats in real time. My legacy was laying the groundwork for sustainable, measurable risk mitigation strategies. Part of this involved building positive relationships across multi-functional teams to promote consistent, transparent communication around risk control. I also had the privilege of mentoring team members in their professional development, emphasizing the importance of creative problem-solving and technical fluency. This approach was recognized with U.S. Bank’s Legends of Possible Award, a top honor that underscored the impact of our work on the organization’s stability and reputation.

Charlotte, North Carolina Area

My work at Belk was centered on partnering with business users to identify application limitations and create opportunities for growth through technology solutions. I collaborated closely with teams to assess the costs, benefits, and risks of their current systems and helped them identify strategic places where automation and IT improvements could increase operational efficiency and open new avenues for revenue. This role involved leading joint application design (JAD) sessions, facilitating user acceptance testing (UAT), and managing the configuration of various systems to meet evolving business needs. I became the go-to subject matter expert on application performance, frequently working with vendors to ensure that our integration points were optimized and our systems were aligned with Belk’s strategic priorities. Our work reduced manual processing time across HR and payroll functions and enhanced data accuracy, allowing teams to focus more on strategic initiatives rather than routine tasks.

At Towers Watson, I worked as part of a global team to identify operational gaps and craft solutions that supported our product development and market positioning goals. My role required analyzing current systems, understanding where improvements could be made, and working with clients to design and enhance products in the portfolio aligned with client needs. I was deeply involved in applying Agile methodologies to develop tools like dashboards, widgets, and modules that provided real-time data and insights for decision-making. By leading product development review sessions and integrating feedback from various teams, I helped ensure our solutions were both functional and aligned with client needs. This experience reinforced my belief in the importance of a collaborative, metrics-driven approach to continuous improvement and solidified my ability to balance technical requirements with strategic outcomes.

In this role, my focus was on implementing HR systems that streamlined learning and performance management functions across the organization. I was responsible for identifying and troubleshooting technical issues, which allowed HR operations to run more smoothly and gave managers the tools they needed for efficient team development. One of the key projects I led involved designing automated training programs that standardized onboarding and development processes, saving time for both new hires and management. This shift to a centralized system not only improved consistency but also reduced the amount of manual work involved in employee training, freeing up valuable time for the HR team to focus on strategic priorities.

M. Sc, Computer Science

Lean Six Sigma Green Belt Certified, Lean Six Sigma Certification

Performed case studies on various projects.

Certification, Human Resource

HR modules certification

Bachelors, Computer Science

Masters in Computer Science

Certification, Human Resources Studies