Ryan Sheedy Email & Phone Number

Toronto, Ontario, Canada

Greater Toronto Area, Canada

• Facilitate immersive training experiences and deliver scenarios to program participants to develop communication and effective management/leadership skills
• Provide feedback to participants based on key criteria provided by client

Toronto, Canada Area

• Critiqued student performance in classroom environment by providing constructive feedback aimed at professional growth
• Guided skill development by creating lesson plans to fit within multi-level course curriculum
• Instructed 7-8 week improvisation classes and week-long summer camps

Toronto, Ontario, Canada

-Evaluated the suitability of existing comedy curricula, and developed a student journey from 'day 1' to 'performance ready'-Drafted approximately 100 pages of net-new educational and corporate curriculum, including the base/standard corporate workshop -Delivered high-quality workshops on leadership, communication, marketing and sales ability, and other.

Toronto

• Supported front-line staff and provide guests with exemplary customer service experience as first point of contact with company
• Troubleshooted booking issues and resolve customer complaints tactfully and professionally
• Optimized communication systems for Front of House staff through implementation of standardized processes
• Created and compiled comprehensive documentation on Front of House role to ensure centralized knowledge management
• Facilitated game experience for players and enhance player experience and immersion

Calgary, Canada Area

• Delivered live science demonstrations for audiences of up to 160 guests
• Enhanced science, technology and art based experiences for guests; lead and created iterations on skill-based activities or programs
• Juggled changing priorities within galleries and at large-scale events in order to maintain safety and enhance visitor experiences within a varying environment
• Communicated expectations to attendees and guardians of summer camps; initiated critical conversations regarding behavioural concerns and updated with progress

• Secured accommodation and developed plan for 12-member organizational retreat while managing budget
• Assisted in development of vision of a newly formed Not-for-profit Organization

• Delivered concise, usable feedback to students and built a safe classroom environment
• Guided skill development by creating lesson plans to fit within multi-level course curriculum; instructed 4-6 week improvisation classes
• Co-facilitated soft-skills corporate training workshop "Confident Conversations"
• Composed press releases congruent with organizational marketing strategy; followed up on leads and media requests

Calgary, Canada Area

• Created lesson plans with co-instructor; coached 24 teens in a 10 week improvisation course
• Hosted final performance while supporting course participants

Calgary, AB

• Built Excel template and user guide to optimize vendor proposal evaluations and centralize evaluation scores and comments
• Negotiated pricing and contractual terms and conditions on behalf of internal clients, resulting in a savings of over $100,000 on employee training
• Consulted with internal clients to determine corporate needs for approximately 15 contracts; identified extensions and contract actions required prior to organization-wide ERP transition
• Justified contract awards to management and company executives by creating clear and succinct decision documents
• Analyzed financial records and decision documents to identify and realize overlooked cost savings

Heritage Park Historical Village

• Co-operated with staff and volunteers to ensure the success of large scale events hosting up to 10,000 guests per weekend
• Supervised and assisted with training of new employees
• Built displays for merchandisers with little to no supervisor direction

Calgary, AB

• Updated and revised discount information in customer database; became familiar with Customer Relationship Management
• Responded to oil and gas client requests for quotations and purchase orders to help generate solutions from client inquiries
• Entered necessary information into Microsoft Dynamics NAV in order to ensure correct shipment and invoicing of clients
• Shipped physical orders with values in the tens of thousands of dollars; received inventory from supplier and became familiar with FIFO inventory methods
• Acted as temporary receptionist; directed customer inquiries to the appropriate sales team

Bachelor’S Degree, Operations Management, Gpa: 3.523

Activities and Societies: VP External - University of Calgary Improv Club Concentration Courses Include: • Project Management •.

High School, Honors

Activities and Societies: • Performed in 5 Bishop Grandin High School Theatre Productions • Honour Roll throughout High School Education