Ryan Sheedy Email & Phone Number

Toronto, Ontario, Canada

Greater Toronto Area, Canada

• Facilitate immersive training experiences and deliver scenarios to program participants to develop communication and effective management/leadership skills• Provide feedback to participants based on key criteria provided by client

Toronto, Canada Area

• Critiqued student performance in classroom environment by providing constructive feedback aimed at professional growth• Guided skill development by creating lesson plans to fit within multi-level course curriculum • Instructed 7-8 week improvisation classes and week-long summer camps

Toronto, Ontario, Canada

-Evaluated the suitability of existing comedy curricula, and developed a student journey from 'day 1' to 'performance ready'-Drafted approximately 100 pages of net-new educational and corporate curriculum, including the base/standard corporate workshop -Delivered high-quality workshops on leadership, communication, marketing and sales ability, and other focuses for corporate clients -Developed, produced, and hosted/facilitated a new, bi-weekly student show, ensuring students had more opportunities to employ skills learned in class while creating a safe and supportive show environment-Liaised with students, instructors, internal staff, venue owners & box office staff, and technical improvisers simultaneously to produce consistently sold-out student showcases-Oversaw student enrolment and acted as a public-facing customer service representative for incoming class inquiries-Created instructor guides and developed best practices for return to in-person learning after the onset of the COVID-19 pandemic-Developed 3 new instructors and monitored progress, bringing on new talent to fill gaps in the instructional team-Addressed instructors' concerns regarding in-class conduct of students and intervened and escalated where necessary-Supported marketing, contracting, production, casting, studio management/improvement efforts during transitional periods within the company

Toronto

• Supported front-line staff and provide guests with exemplary customer service experience as first point of contact with company• Troubleshooted booking issues and resolve customer complaints tactfully and professionally• Optimized communication systems for Front of House staff through implementation of standardized processes• Created and compiled comprehensive documentation on Front of House role to ensure centralized knowledge management• Facilitated game experience for players and enhance player experience and immersion

Calgary, Canada Area

• Delivered live science demonstrations for audiences of up to 160 guests • Enhanced science, technology and art based experiences for guests; lead and created iterations on skill-based activities or programs• Juggled changing priorities within galleries and at large-scale events in order to maintain safety and enhance visitor experiences within a varying environment• Communicated expectations to attendees and guardians of summer camps; initiated critical conversations regarding behavioural concerns and updated with progress

• Secured accommodation and developed plan for 12-member organizational retreat while managing budget• Assisted in development of vision of a newly formed Not-for-profit Organization

• Delivered concise, usable feedback to students and built a safe classroom environment • Guided skill development by creating lesson plans to fit within multi-level course curriculum; instructed 4-6 week improvisation classes • Co-facilitated soft-skills corporate training workshop "Confident Conversations"• Composed press releases congruent with organizational marketing strategy; followed up on leads and media requests

Calgary, Canada Area

• Created lesson plans with co-instructor; coached 24 teens in a 10 week improvisation course• Hosted final performance while supporting course participants

Calgary, Ab

• Built Excel template and user guide to optimize vendor proposal evaluations and centralize evaluation scores and comments• Negotiated pricing and contractual terms and conditions on behalf of internal clients, resulting in a savings of over $100,000 on employee training • Consulted with internal clients to determine corporate needs for approximately 15 contracts; identified extensions and contract actions required prior to organization-wide ERP transition • Justified contract awards to management and company executives by creating clear and succinct decision documents • Analyzed financial records and decision documents to identify and realize overlooked cost savings

Heritage Park Historical Village

• Co-operated with staff and volunteers to ensure the success of large scale events hosting up to 10,000 guests per weekend • Supervised and assisted with training of new employees • Built displays for merchandisers with little to no supervisor direction

Calgary, Ab

• Updated and revised discount information in customer database; became familiar with Customer Relationship Management• Responded to oil and gas client requests for quotations and purchase orders to help generate solutions from client inquiries• Entered necessary information into Microsoft Dynamics NAV in order to ensure correct shipment and invoicing of clients• Shipped physical orders with values in the tens of thousands of dollars; received inventory from supplier and became familiar with FIFO inventory methods• Acted as temporary receptionist; directed customer inquiries to the appropriate sales team

Bachelor’S Degree, Operations Management, Gpa: 3.523

Activities and Societies: VP External - University of Calgary Improv Club Concentration Courses Include: • Project Management •.

High School, Honors

Activities and Societies: • Performed in 5 Bishop Grandin High School Theatre Productions • Honour Roll throughout High School Education