Hilton Honors Champion: Trained staff on the features of the loyalty program, implemented strategies to enhance engagement and satisfaction of Hilton Honors members.
Brand Ambassador: Provided leadership in customer engagement and brand image, embodying and reinforcing the brand’s values and image daily.
Improvement Ideas for Hotel Property Management System (PMS OnQ): Suggested enhancements for utilizing the property management system.
Optimization of Internal Procedures: Improved internal procedures to enhance the efficiency of reception and service teams.
Managing Difficult Situations: Handled challenging situations with calm, professionalism, and a strong customer focus.

Propose suggestions to improve reception processes within the context of management studies for the BTS.
Participate in market research to better understand customer expectations and compare services with those of competing hotels.
Contribute to bar service, on-site dining, and breakfast service.
Assist with housekeeping services: daily planning of room cleaning, room inspections, performing a blank room setup, and conducting room turnovers.
Prepare a daily activity report for management, detailing events, complaints, and hotel performance.

Responsible for executing plans on the re-opening of the second Spa of the resort.
Supervise the Front Office, Housekeeping, Restauration and Spa Team and ensure continuous and effective communication with regards to guest satisfaction.
Promote local tourism and entertainment venues by customizing and organizing guest itineraries, which included accommodations and touristic activities.
Welcome VIP guests personally every day to promote friendliness and improve customer satisfaction.
Point of contact on and off site for French clients.

Ensure the club lounge is properly maintained at all times: stock all the self-service areas, clean up after guests, assist with food service preparation, set the area up for service, etc.
Keep the club lounge running smoothly and make sure all guests leave satisfied.
Welcome guests and help them check-in at the front desk, and have friendly conversations with them.
Using a positive attitude at all times and responding quickly, resolve customer complaints, concerns and other issues to their satisfaction.

Advice clients in building a well diversified investment and protection portfolio after considering their risk tolerance and time horizon; help them analyse their financial situation, establish their investment goals and propose an investment plan which will help clients achieve their goals. Continuous monitoring and rebalance clients' portfolios and to check on their investments' potential returns.
Build a trusted relationship with client by providing ethical and professional advisory services.