Sheeja Narayanan Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru Area, India

Bangalore

Preparing Project Management Reports and do the review with Program Manager.Track Metrics on weekly and monthly basis and ensure the project meets the SLA target.Participate in HP internal Quality Audits and External AuditConduct SQA Audit and CM audit with the SPOC’sParticipate in the Quality check session with QREP.Conduct Periodic discussion with Team.

United States

• Service Level Management creates value by becoming a trusted advisor to the business, providing a consistent interface for all service-related issues. It handles the remediation of service breaches and communication.
• Liaison with Business Relationship Manager
• Ensure integrated approach to design and implementation of SLM
• Responsible for achieving the objectives of the Service Level Management process
• Tasks include– Maintain current awareness of business… Show more Service Level Management creates value by becoming a trusted advisor to the business, providing a consistent interface for all service-related issues. It.
• Tasks include– Maintain current awareness of business needs– Ensure current and future needs are identified– Negotiate agreed service levels– Assist Service Portfolio and Catalog maintenance– Ensure alignment of SLA.

Bengaluru

Bangalore

Bangalore

Bangalore

Provided support for RMS application which is one of the main application of AT&T.Testing of file loading and validation of new data filesTesting of validations process using hierarchies.

Ms, It

Master Of Computer Applications (Mca)

Pmp, Project Management