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Sheela Dewi Balakrishnan is listed as Customer Success Leader | Championing Client Success & Innovation | 11+ Years of Driving Results with Heart & Strategy | Passionate About AI, CX, & Empowering Teams at InfoTech Group, a company with 264 employees, based in Shah Alam, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Sheela Dewi Balakrishnan.
Sheela Dewi Balakrishnan previously worked as Customer Success Lead at Infotech Group and CUSTOMER CARE TEAM METRIC LEADER at American Express. Sheela Dewi Balakrishnan holds Train The Trainer Course, Ttt from Hrd Corp.
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I am a strategic and results-driven Customer Success Manager with over 11 years of experience leading high-performing customer support teams in multinational environments. My expertise lies in delivering exceptional service, optimizing operational processes, and driving customer satisfaction through innovative strategies. I am passionate about leveraging cutting-edge approaches to enhance customer success and stimulate business growth.Throughout my career, I have directed customer support teams across various sectors, including finance, advertising, media, retail, and SaaS. My leadership has consistently resulted in superior service delivery and high levels of customer satisfaction. I have implemented process improvements that significantly enhanced operational efficiency, reducing onboarding and response times and contributing to overall customer success.I excel in utilizing innovative strategies and data-driven insights to drive customer satisfaction. By improving engagement and retention through personalized support, I have effectively elevated customer experiences. My role also involves overseeing diverse teams, including customer care professionals, relationship managers, technical support specialists, implementation experts, and trainers, ensuring seamless cross-functional collaboration and high performance.With a focus on dynamic leadership, I guide teams through targeted coaching and development strategies. I leverage customer feedback and performance metrics to inform strategic decisions, fostering business growth and optimizing customer success initiatives. My extensive experience across various industries allows me to tailor strategies to address sector-specific challenges, ensuring alignment and synergy between customer success efforts and other business functions.
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A career timeline built from the work history available for this profile.
Federal Territory Of Kuala Lumpur, Malaysia
I led a team of 46 professionals, including technical support specialists, implementation experts, and trainers, fostering a collaborative and efficient work environment. By streamlining onboarding processes, I reduced implementation time by 25% and significantly boosted product adoption through data-driven strategies. I also introduced a new customer.
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
In this role, I led a team of 16 Relationship Managers, achieving over 80% customer retention by leveraging data profiling to address customer needs. By strategically increasing the share of wallet by over 60% through targeted sales and cross-selling initiatives, I significantly drove revenue growth. I enhanced team performance by implementing.
In this role, I managed multiple high-value accounts with professionalism, enhancing communication and service delivery. By improving customer retention and expanding revenue through strategic cross-selling opportunities, I proactively addressed and resolved issues to minimize customer impact. I utilized customer profile analysis and spending pattern.
Federal Territory Of Kuala Lumpur, Malaysia
Under this assignment, I managed billing, collections, and quotations for leading global book publishers, ensuring all tasks were completed within tight deadlines. This involved overseeing financial processes with precision and maintaining high standards of accuracy. Additionally, I coordinated the production and delivery of final artwork and proofs.
Petaling Jaya, Selangor, Malaysia
Other employees you can reach at infotechgroup.com. View company contacts for 264 employees →
Kamran Raza
Colleague at Infotech GroupPakistan, Pakistan
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FM
Faisal Misbah
Colleague at Infotech GroupKarāchi, Sindh, Pakistan, Pakistan
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MS
Mohsin Sarfraz
Colleague at Infotech GroupSydney, New South Wales, Australia, Australia
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Arfa Naeem
Colleague at Infotech GroupLahore, Punjab, Pakistan, Pakistan
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MA
Maaz Ahmad
Colleague at Infotech GroupPakistan, Pakistan
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Ashok G
Colleague at Infotech GroupAndhra Pradesh, India, India
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David Boon
Colleague at Infotech GroupIreland, Ireland
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MA
Muhammad Ahmad
Colleague at Infotech GroupLahore, Punjab, Pakistan, Pakistan
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VS
Vir2 Singh
Colleague at Infotech GroupSouth Delhi, Delhi, India, India
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MM
Muhammad Majid
Colleague at Infotech GroupLahore, Punjab, Pakistan, Pakistan
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Applied Class Project: • Client Relationship Management Application (HubSpot) • Basic Website Development (Wire-frame, GTMetrix, WordPress.
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Sheela Dewi Balakrishnan works for InfoTech Group.
Sheela Dewi Balakrishnan is listed as Customer Success Leader | Championing Client Success & Innovation | 11+ Years of Driving Results with Heart & Strategy | Passionate About AI, CX, & Empowering Teams at InfoTech Group.
Sheela Dewi Balakrishnan is based in Shah Alam, Selangor, Malaysia while working with InfoTech Group.
Sheela Dewi Balakrishnan has worked for Infotech Group, American Express, Imagescan, Sardas, and Dai Ichi Kikaku (Malaysia).
Sheela Dewi Balakrishnan's colleagues at InfoTech Group include Kamran Raza, Faisal Misbah, Mohsin Sarfraz, Arfa Naeem, and Maaz Ahmad.
You can use AeroLeads to view verified contact signals for Sheela Dewi Balakrishnan at InfoTech Group, including work email, phone, and LinkedIn data when available.
Sheela Dewi Balakrishnan holds Train The Trainer Course, Ttt from Hrd Corp.
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