Sheelagh O'Malley Email & Phone Number

Maintain and curate the library available in Blackboard to include the LIRN and general research and writing resources.Track and communicate LIRN updates to faculty and students. Provide LIRN statistical information to administration as needed.Assist faculty with LIRN usage as needed.Provide a variety of library usage information and statistics for IPEDS.

Oversee and manage complex daily operations for the center which include direct customer service to library patrons on the phone, over email, via text and chat Train, supervise and evaluate a team of four who receive, triage, answer and/or assign all contacts from library patrons including requests for assistance with accounts, providing information about.

 Effectively collaborated with branch supervisors to determine best practices for staff motivation and direct workflow, successfully optimizing customer service. Executed a wide range of human resource functions, including interviewing, hiring, training and evaluation of Library Services Assistants and Volunteers, as well as supervision of staff in the.

 Gained extensive experience in duties related to supervising staff, including scheduling, training, assigning work duties, professional development, and disciplinary action, as needed. Provided customers with excellent customer service to include information, circulation, and problem resolution. Collaborated in the coordination of collection.

Assisted customers with a variety of requests; assisted in collection selection and deselection; repaired books; offered basic troubleshooting help with computers and printing; hired and scheduled volunteers; spent time staffing the children's department desk on evenings and weekends

Worked to maintain an adequate collection of general books and software for students at Florida State University; interviewed, hired and scheduled staff to assist with working during open hours and finding materials for students; participated in and provided feedback for management meetings; helped with staffing at the stadium store for busy football game.

Bachelor Of Arts (B.A.), Art History, Criticism And Conservation And Anthropology

Activities and Societies: Member of Alpha Phi Omega - co-ed service fraternity

Mls, Library Science

Education record

Education record

Education record