As a UX Researcher on the Commerce Platform team in AWS, I lead user research for our business partners to help customer understand and optimize costs. I educate teams of UX Design, Product Management, Engineering, Business Development, and Marketing to better understand customer needs, wants and motivations. I lead end-to-end user research initiatives, using appropriate qualitative and quantitative methodologies to help identify and solve wider customer challenges.Key job responsibilities- Scaling and shaping the UX research function- Prioritizing and conducting independent research to understand and advocate for customer needs and pain-points- Conduct end-to-end user research studies; planning, recruitment, execution, analysis and delivery- Make decisions to evaluate which user research methodology approaches work, and which don’t with an expertise in a wide variety of methodologies- Advise and educate partner teams and help determine appropriate research methodologies to implement into their product roadmap- Translate user insights into strategic recommendations to help product partners make informed decisions- Structure, organize and advocate research and the impact on product design, go-to-market, and future user research with partner teams through written reports and presentations

Manage and conduct user research and concept development to connects users in the Capital One Enterprise as a researcher on the PowerUp Experience Delivery team. Responsibilities include:- Scoping projects and recommending methodologies to use to achieve business goals.- Working with multi-disciplinary teams (researchers, design, development, data, and change management) to solve problems.- Leading study planning activities from recruiting, scheduling, and session setup.- Synthesizing research findings and effectively communicating research insights in ways that make them easily accessible and actionable by various stakeholders, such as through visual information design.- Facilitating studies in person and remotely.- Optimizing and communicating methodologies, tools, standards, and best practices for user research.

Design and oversee research projects to address client needs. Manage operations and logistics for projects, including data collection, analysis, interpretation, and the final creation of deliverables. Enforce quality control procedures to ensure accuracy and alignment with project needs. Serve as organizational eye-tracking expert to guide project integration of eye-tracking and analysis of the resulting data. Project highlights include:National Cancer Institute (NCI) – Served as Project Lead and Primary Analyst for several studies through the NCI Open Call Program, which serves to provide internal project teams at NCI with a Federal grant-supported means of evaluating websites, prototypes, online tools, cancer image databases and other NCI-related web content.Consumer Financial Protection Bureau (CFPB) – Designed and executed several projects across different teams within CFPB. Delivered recommendations for products including email templates, website features, and organizational workflows.Facebook – Joint Project lead on an initiative to provide guidance on features designed to improve consumers’ experience with and perception of social media platforms. Delivered actionable findings based on in-depth interviews and usability testing with eye-tracking.National Institute of Mental Health (NIMH) – Conducted a heuristic evaluation, in-depth interviews, competitive trends analysis, and design thinking workshop to provide recommendations for the NIMH website design.Fors Marsh Group (FMG) – Joint Research Lead for iterative design of a new company website. Moderated several rounds of interviews with FMG employees and provided design recommendations for internal design teams.

Assist in the planning, data collection, analysis, and reporting of usability tests, behavioral economics experiments, and survey studies. Conduct literature reviews on topics of usability, human factors, behavioral economics, eye-tracking, and other physiological measurement.

- Help clients with the software (SPSS, R, STATA) and tools needed to conduct empirical research, primarily in the Social Sciences- Develop teaching resources for supported software to be used in teaching workshops- Implement good data management techniques to troubleshoot technical difficulties associated with quantitative research

Perform duties associated with running participants and managing the eye-tracking technology for study associating ascription of humanness with congruency of gaze reactions

- Provide peer mentoring and assistance to all students/staff/faculty with MS Office, Adobe Creative Suite, HTML and Blackboard questions both in person and over the phone- Teach current and new Lab Assistants efficient ways to help clients solve their problems- Served as the trusted leader to enforce new policies and procedures as directed by the Manager